Senior

Manager - Strategic Learning Business Consultant

McLean, US, Richmond · On-site

Capital One's Enterprise Learning & Development team is looking for a Strategic Business Consultant to shape and deliver the learning and development strategy to support our Enterprise Services, Software, Business Cards & Payments and enterprise Tech teams. You'll partner with key business and Human Resources (HR) leaders to design and implement learning initiatives for hundreds of associates spanning multiple job families within these lines of businesses.

We're seeking someone who can seamlessly connect business objectives with learning solutions, translating strategic ideas into impactful, learner-centered experiences. Whether your background is in strategy, business, program/product management, or learning strategy, your ability to build relationships with stakeholders and create alignment to drive progress will be critical. If you are energized by creative problem solving, creating transformational learning, building strong relationships, and managing through complexity to deliver business impact–this role is for you.

The ideal candidate for this role is…

Strategic Learning Partner: Anticipates future learning needs by staying current with talent development and technology trends, thinks and solves problems systemically, balances long-term vision with execution rigor, and brings structure to ambiguity while managing competing priorities
Bilingual in Learning + Human Centered Design: Skilled at translating design methodologies into effective learning strategies
AI Readiness: On the cutting edge of modern technology and the impact AI is making to workforce readiness and talent development
Product-minded: Applies iteration, experimentation, and feedback to improve solutions
Collaborative: Thrives in matrixed environments and values co-creation when building alignment across the business, HR, and L&D
Relationship Manager: Cultivates strong stakeholder relationships, acting as a trusted advisor to foster collaboration
Insight-driven: Uses data and insights to drive decisions and continuous improvement
Storyteller: Communicates with clarity and influence to senior and technical audiences

This is a visible role with the ability to impact change across the company and drive how learning is built and delivered at Capital One. To do this you will…

Partner with Accountable Executives, HR leaders, and key business stakeholders to co-create the annual strategic learning agenda, defining vision, OKRs, operating and governance models, and ensuring seamless integration and execution across business and learning initiatives
Collaborate with business partners to maximize knowledge sharing, peer learning, and optimize resource allocation to achieve the broader strategy
Lead design and delivery of learning programs and iterates from feedback and data
Project manage multiple initiatives, leading program teams and providing strategic support as needed
Manage project scope, timelines, and budget, identifying and mitigating risks or escalating as necessary
Own the measurement and evaluation strategy to ensure learning solutions deliver desired outcomes
Collaborate on learner communications and external storytelling, sharing insights and outcomes about your work

Here is what you need to be successful:

Experience educating, onboarding, and supporting large matrix organizations
Experience partnering with key stakeholders to identify strategic opportunities and define new initiatives for business impact
Communicate effectively both written and verbally, with the ability to influence stakeholders at all levels
Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
High level of initiative, ownership, and a customer-centric mindset
Demonstrated success collaborating with other L&D professionals to drive efficiencies and share best practices
Apply expertise in adult learning to shape learning strategy and products
Comfort facilitating and leading training/workshops effectively, engaging at all levels

Basic Qualifications:

Bachelors Degree
At least 3 years of experience in client facing consulting
At least 2 years of experience in learning and development
At least 1 year of experience in project management
At least 1 year of experience in learning strategy creation

Preferred Qualifications:

5+ years of experience advising and influencing leadership
5+ years of management consulting experience
3+ years of experience in strategy creation
Familiarity with change management
Experience facilitating across a variety of modalities including in person and virtual programs

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300 for Learning Manager

Richmond, VA: $122,100 - $139,400 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).