IT&D Manager - Sales & Commercial Transformation

City: Hyderabad

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

The IT&D Manager – Sales & Commercial Transformation is a key discovery, analysis, and insight role within the Sales Simplification & Transformation agenda. The role is responsible for identifying and articulating true Sales white space opportunities between the current Sales technology landscape and the desired future Sales north star architecture. White spaces are identified through industry benchmarking and external best practice comparison, highlighting gaps not only in features, but across Sales workflows, process orchestration, data enablement, automation, and technology patterns. The focus is on identifying what is missing in the end to end Sales experience, rather than refining or optimising existing solutions. The role translates architectural intent and external benchmarks into clear capability gap statements and opportunity areas, ensuring that missing or under developed capabilities are surfaced early and framed objectively. It plays an important role in preventing incremental, feature driven change and instead driving progress toward meaningful, differentiated Sales capabilities. This role is intentionally hands on and analytical, operating at the intersection of Sales processes, technology, data, and architecture, with strong engagement across IT&D teams, and external experts, vendors, and industry forums

Your responsibilities

• Constantly validate against industry best practices to Identify architecture and capability white spaces between current and target Sales ecosystems.

• Produce clear gap assessments, of Sales IT and Data, and drive recommendations aligned to simplification and financial principles

• Partner closely with IT&D Architecture and IT&D capability teams to ensure white space insights align with the Sales target state

• Support definition of capability maps, integration flows, and dependency views across Sales systems

• Work with Tech capability and Transformation leads to ensure solutions align with global standards

• Contribute to the rationalisation of duplicated tools, legacy solutions, and local customisations

• Document and maintain architecture artefacts (capability views, option papers, decision inputs)

• Support governance forums by providing evidence based analysis to inform standardise / redesign / retire decisions

• Ensure white space solutions consider process, data, analytics, and technology impacts togethes, Support governance decisions with evidence based analysis

The experience we're looking for

• 6-8 Years of experience in a similar role & industry

• Strong commercial & financial acumen

• Structured, analytical mindset with strong attention to detail

• Advanced communication, Ability to translate complex Sales and technology concepts into clear, structured, business relevant insights

• Comfort working across multiple stakeholders and ambiguity

• Bias towards standardisation, reuse, and simplification

• Curiosity and external orientation, with interest in industry best practices and emerging Sales patterns

Critical experience for role (approx. 3):

• End to end Sales process and system understanding

• Solid understanding of Sales workflows and capabilities across RGM, TPM, execution, analytics, and how systems and data interact across the Sales landscape.

• White space and gap analysis experience

• Proven experience working with Architecture or IT capabilty teams to identify capability gaps, missing workflows, or structural limitations and frame them as opportunity areas alined with sales target architecture/north star and following strong financial/TCO optimisation principles.

• Cross functional collaboration in IT environments

• Experience working across Architecture, Data, and Technology teams to support discovery, analysis, or early stage transformation initiatives.

Preferred experience for role: Industry benchmarking and external best practice exposure

• Experience using industry benchmarks, peer comparison, vendor input, or external research to identify missing workflows, operating patterns, or capabilities in Sales environments.

• Capability led and workflow centric thinking

• Demonstrated ability to think beyond tools or features, focusing instead on end to end Sales journeys, process orchestration, and enablement gaps.

• Exposure to large scale Sales or Commercial transformation initiatives

• Experience supporting discovery or analysis phases of transformation programmes aimed at Sales modernisation, simplification, or digitisation.

• Awareness of AI enabled commercial capabilities, analytics and trends

The skills for success

Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement, Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Media Analytics, advertising, Consumer Engagement, Market Value, Market Chain, Data Driven Practices, Advanced Analytics, Data Analytics, Governance.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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