Manager, Software Development Engineering, CoCounsel FDE

Manager, Software Development Engineering, CoCounsel FDE Product Development | CoCounsel Forward Deployed Engineering

What if you could shape the future of legal AI while leading a team of engineers embedded directly with customers to solve their most complex problems? At Thomson Reuters, we're redefining how professionals interact with the law through CoCounsel, our generative AI legal assistant, and we're looking for a technically strong, people-focused leader to guide our Forward Deployed Engineering (FDE) team as we scale AI-powered solutions across the legal industry.

As Manager, Software Development Engineering for CoCounsel FDE, you will provide technical leadership and people management for engineers embedded in customer-facing initiatives, translating ambiguous, real-world problems into scalable AI/ML solutions. You'll balance hands-on technical guidance with strategic influence, ensuring your team delivers high-quality, secure, and reusable AI components while growing as engineers and professionals.

About the Role

In this opportunity as Manager, Software Development Engineering, CoCounsel FDE, you will:

• Lead and support multiple cross-functional Forward Deployed Engineering project teams, ensuring efficient and effective execution while resolving issues as they arise

• Architect and guide the design of scalable, secure AI/software solutions, applying deep knowledge of software and AI system architecture to complex, end-to-end AI/ML development across the software development lifecycle

• Drive innovation by evaluating and adopting emerging AI methodologies, influencing enterprise-wide MLOps and LLMOps practices, and setting strategy for testing, AI monitoring, and debugging at the platform level

• Manage and develop talent through hiring, performance management, coaching, and mentoring of engineers, fostering a culture of technical growth and high performance

• Translate business needs into AI solutions by communicating and coordinating with project teams, partners, and stakeholders, and by championing thought leadership that promotes reusable, consistent AI frameworks and patterns

• Own technical delivery across multiple projects and products—including large-scale AI/ML initiatives—by removing impediments, guiding project leads, and managing budgets where applicable

• Build a customer-aware, high-performing team culture, ensuring close collaboration with Product, Project Management, and Technical Operations to deliver impactful, prioritized work

About You

You're a fit for the role of Manager, Software Development Engineering, CoCounsel FDE if your background includes:

• 10+ years in software/solutions engineering, including 2+ years in a formal or informal people-management or team-lead capacity, while remaining technically hands-on rather than purely administrative.

• Team leadership experience — you've led and grown a team of forward-deployed, field, or solutions engineers, with direct accountability for hiring, performance management, career development, and team structure.

• Sustained customer-facing experience — running discovery sessions, presenting architecture, defending technical decisions, and building trust with both technical and non-technical stakeholders (GCs, IT leaders, innovation teams).

• A track record of scoping, building, and demoing rapid POCs and pilots against ambiguous or evolving requirements, and turning what you learn into repeatable patterns your team can execute on.

• Strong Python development skills, plus hands-on AWS expertise (Bedrock AgentCore, CDK, EKS, ECR) and ownership of CI/CD pipelines (Docker, SQL/Flyway migrations, Cumulus or similar enterprise deployment platforms).

• Direct ownership of building and deploying LLM-powered agents (Anthropic Claude or similar) — from requirements gathering and solution design through implementation, integration, and production hand-off — including backend, frontend, agent guardrails/security design, evaluation frameworks and scorecard-based quality testing, and production observability (e.g., Datadog), and infra.

• Comfort operating at the intersection of Product, Engineering, Sales, and Customer Success, translating customer-specific technical work into structured feedback that shapes the core CoCounsel product roadmap.

• Familiarity with the legal industry or legal tech (e.g., document review, contract lifecycle, legal research) is a strong plus, given the domain-specific nature of customer requirements.

#LI-GK1

This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $118,400 USD - $219,800 USD. For Ontario, Canada, the base compensation range for this role is $140,600 CAD - $190,600 CAD.

Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com