Agente Atención al cliente y oficinas con Euskera + Inglés – 30h/s

TP Spain, certified as a Great Place to Work, offers you the opportunity to join a solid team within a renowned national financial institution, in the Life and General Insurance Department. Important: this is pure customer service, no commercial tasks are performed.

Service Description

Post-sales insurance service for clients and offices, which includes:

• Reinforcement of corporate back office.

• Multi-channel customer service (voice and emails)

• Management of requests and resolution of queries.

• Management in systems (policy operations, modifications, etc.)

Requirements

• Secondary education level (ESO, high school or equivalent).

• ESSENTIAL Native Spanish + Native or C1 Basque + C1 English.

• Experience in customer service and processing in systems. Highly valued in the insurance/financial sector and in the call center field.

• Valuable Level 3 insurance certification: recommended but not mandatory.

• Good level of oral and written communication, with a professional attitude.

• Ability to manage clients professionally and empathetically.

• Computer skills and keyboard agility.

Honorability Requirement

To provide services in this offer, in accordance with the honorability requirement set out in Royal Decree-Law 3/2020, of February 4, the absence of criminal records for having committed criminal offenses related to the exercise of financial activities is mandatory, and not having been sanctioned in the administrative sphere in insurance, banking, stock market, Public Treasury, Social Security, defense of competition, capital movements, economic transactions with foreign countries, money laundering and financing of terrorism, and consumer and user protection for the commission of offenses classified as very serious or serious. If the candidate is selected, they must sign the corresponding declaration of honorability along with the employment contract.

Benefits

• Belonging to a solid and stable work team, with a dynamic, collaborative environment and a team that will support you from day one.

• 30 hours a week, MONDAY TO FRIDAY. (Over time and with positive performance in the campaign, there is an option to extend the working hours)

• Hours: From 09:00-15:00h.

• On-site work in our Madrid center (CL Alcalá 265-Metro El Carmen). Possibility of hybrid model with teleworking once the learning curve is overcome.

• Salary according to collective agreement for 30h/week - €13,184.29 gross/year (€1,098.69 gross/month) + language bonus (€100.73 monthly)

• Initial contract of 3 renewable months and subsequently possibility of indefinite contract (stable service).

• Initial training of 20 days (remunerated with €400 once incorporated).

• Internal promotion and professional development program: We value our staff and promote growth through internal promotion.

Diversity, Equity, and Inclusion

TP is home to a global family with diverse backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or candidates based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.