Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Analytics Consultant within PNC's Retail Tech organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX or Birmingham, AL.

The Senior Business Analytics Consultant serves as a key liaison between business stakeholders, technology teams, and operational partners to support application enhancements, production support, and release management activities. This role is responsible for analyzing business processes and data, documenting requirements, coordinating testing efforts, managing change activities, and ensuring successful deployment of application updates. The ideal candidate is highly analytical, detail-oriented, and able to collaborate effectively across multiple teams to drive business outcomes.

Key Responsibilities

• Analyze and understand application data, business processes, and system functionality to support operational and strategic initiatives.

• Create and maintain user stories, business requirements, functional specifications, and technical documentation.

• Coordinate and manage testing activities, including test planning, execution, defect tracking, and validation of results.

• Execute testing activities as needed to support project timelines and release schedules.

• Create and manage change records through ServiceNow to ensure compliance with change management procedures.

• Coordinate release activities and prepare release documentation for production deployments.

• Facilitate meetings, workshops, and deep-dive sessions to address business requests, identify solutions, and resolve production issues.

• Partner with cross-functional teams to gather requirements, communicate project status, and support issue resolution.

• Monitor production issues and collaborate with stakeholders to identify root causes and recommend solutions.

• Ensure project deliverables, documentation, and testing activities align with organizational standards and best practices.

Qualifications Required Skills & Experience

• Experience in Business Analysis, Business Analytics, Project Coordination, or a related role.

• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.

• Experience working with Jira for requirements management, user stories, defect tracking, and project coordination.

• Hands-on experience with software testing, including test planning, test execution, and defect management.

• Ability to write clear and comprehensive business requirements, technical specifications, and process documentation.

• Knowledge of change management processes and experience utilizing ServiceNow for change record management.

• Strong analytical and problem-solving skills with the ability to understand complex data and application functionality.

• Excellent verbal and written communication skills.

• Demonstrated ability to build effective partnerships and collaborate with cross-functional teams and stakeholders at all levels. Preferred Qualifications

• Experience supporting application releases and production support activities.

• Understanding of Agile methodologies and Scrum practices.

• Experience facilitating stakeholder meetings and requirements workshops.

• Familiarity with data analysis, reporting, and business intelligence concepts.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leverages complex analytical tools to provide business and technical expertise for the analytics process, tools and useful applications across multiple functions or business units to create data driven solutions.

• Consulting to clients on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development.

• Determining the optimal analytic approach and supporting development, implementation and enhancements.

• Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making.

• Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Atlassian JIRA, Business Intelligence (BI), Change Requests, Concept Development, Create User Stories, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, ServiceNow IT Service Management (ITSM), Strategic Planning

Competencies

Analytical Thinking, Business Acumen, Business Analytics, Consulting, Decision Making and Critical Thinking, Effective Communications, Emerging Technologies

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $60,000.00 – $150,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 07/15/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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