Senior Product Manager - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager - Technical

Overview: The Mastercard Franchise and Legal Solutions (FLS) program is a suite of services which maintains and enhances the foundation of the franchise by understanding evolving business needs. It provides customer focus lifecycle management, and the discipline for scaled growth for partners, while ensuring ease of business with Mastercard and business optimization through world-class training, analytics, and risk management. The program resolves customer disputes and security related events, through data driven insights and investigative intelligence, promoting balance, integrity and security across Mastercard’s multi rail ecosystem. We are looking for a high-energy, detail-oriented and customer obsessed Product Manager Technical to join team that will be tasked to build Mastercard customers onboarding platform. Responsible for the analysis, design, development, and delivery of software solutions Defines requirements for new applications and customizations, adhering to standards, processes and best practices.

Role: What’s it all about and what we expect you to do day to day?

• Be customer obsessed: Develop & provide the organization with a deep appreciation for customer needs, the ecosystem, and the key market dynamics.

• Set the vision: Lead product development in adoption of lean product management practices: Define, establish, and continually refine a domain product vision & objectives, establish a product charter, and create and maintain a domain roadmap.

• Define requirements: Translate product requirements into clearly defined epics, features, and stories with clear & measurable outcomes, ensuring mutual understanding.

• Manage strategic alignment across teams: Working with product owners with each scrum team, ensure backlogs are properly prioritized and refined according to anticipated business value & measurable outcomes.

• Agile Mindset: Advocate for taking an agile approach to product development through all activities from defining an epic to writing acceptance criteria on a user story.

• Lead the build of the product with engineering: Work closely- as one agile team- across a product domain.

• Work across cross functional teams: Work with cross functional teams to plan work, understand dependencies, and minimize time to market and errors.

• Oversee delivery and testing of product features (e.g., serving and enabling scrum teams)

• Manage the operation: Own the overall health and “run” of your domain. Escalate critical operational issues to Real Time Payments management teams and discuss resolutions to ensure operational stability with the concerned delivery teams.

• Measure outcomes & seek continuous improvements: Evaluate & seek to improve existing practices, metrics, and roles to continually optimize. Own and deliver on post-launch reviews and customer feedback and incorporate this information into the future launch plans. All About You:

• 6+ years of product management or new product development and experience shipping high-quality products in the payments industry. Understands and can explain the business context and the associated customer use cases.

• Experience in Lean Product management and Lean management principles and practices. Can deliver high quality technology products/services in a high growth environment where priorities shift rapidly.

• Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.), CI/CD and modern DevOps based PDLC and SDLC. Technical savviness to enable TDD and BDD.

• Track record of successful delivery of product features from design, development, deployment and customer integration.

• Proficient at grooming user stories, features and epics, setting entrance/exit criteria and prioritizing a platform product backlog.

• Data driven – ability to define measurable and SMART leading and lagging metrics for all backlog items to enable decisions and priority.

• Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.

• Thrives in a highly collaborative environment involving different stakeholders and subject matter experts globally- across multiple regions. Recognize discordant views and take part in constructive dialog to resolve them.

• Ability to engage with numerous stakeholders on existing product capabilities and potential co-development opportunities or dependencies.

• Experience leading and managing others through both direct manager relationships and through influence.

• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality.

• Action oriented & hands on: Owns outcomes & deliverables.

• Excellent communication skills, both written and verbal

• Creative, fun, self-motivated individual

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.