Business Development Manager, Retail & Commerce (Fluent in German)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Business Development Manager, Retail & Commerce (Fluent in German)

Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services.

Overview The German Services Business Development team is looking for a Business Development Manager, Retail & Commerce to further grow and expand our footprint in the Retail and Commerce Industry in Germany.

Role Responsible for driving the growth of Mastercard’s Services business across strategic Retail & Commerce target accounts by identifying new revenue opportunities, building executive-level relationships, and commercialising innovative data-driven solutions. Acts as a trusted advisor to client stakeholders, helping them accelerate growth through Customer Analytics, Loyalty, Personalisation, Retail Media, Customer Engagement, and Digital Commerce capabilities.

Key responsibilities include:

• Develop and execute a growth strategy across a prospect portfolio of Retail & Commerce clients, with accountability for revenue, pipeline, and new business generation

• Identify, originate, and convert new business opportunities through proactive client engagement and consultative selling

• Build and maintain trusted relationships with senior client stakeholders, including C-suite, commercial, marketing, digital, data, and customer experience leaders

• Position Mastercard as a strategic growth partner by leveraging the full Services portfolio, including Data & Analytics, Loyalty, Personalisation, Customer Engagement, Retail Media, and Security Solutions

• Lead complex commercial discussions and negotiate enterprise-wide agreements across multiple stakeholder groups

• Drive cross- and upselling initiatives to maximise client value, deepen relationships, and accelerate long-term account growth

• Collaborate closely with Product, Consulting, Customer Success, and Account Management teams to deliver measurable business outcomes for clients

• Translating client challenges into commercially viable solutions that generate tangible and quantifiable business impact

• Continuously expand market presence, strengthen industry networks, and identify emerging growth opportunities across the Retail & Commerce ecosystem

The ideal candidate has:

• Deep expertise in driving growth across Retail & Commerce clients through consultative selling of data-driven, digital, and marketing technology solutions

• Strong hunter mentality with a proven ability to create demand, unlock new opportunities, and build executive-level relationships within complex enterprise environments

• Experience commercializing solutions across Data & Analytics, Customer Engagement, Loyalty, Personalization, Retail Media, and Digital Commerce ecosystems

• Commercially astute and results-driven professional with a strong bias for execution, accountability, and delivering measurable business impact

• Track record of accelerating account growth through strategic cross-selling, upselling, and long-term value creation

• Trusted relationship builder who develops enduring client partnerships and is recognized as a go-to advisor for strategic and commercial discussions

• Bachelor degree (post-graduate degree / MBA preferred)

• Fluency in German and English is a must

• Ability to travel frequently

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.