Customer Support Specialist

Location: San Luis Potosi, San Luis Potosí, Mexico

Job ID: R0135249

Date Posted: 2026-07-14

Company Name: HITACHI ENERGY MEXICO, S.A. DE C.V.

Profession (Job Category): Communications & Corporate Affairs

Job Schedule: Full time

Remote: No

Job Description:

The Opportunity

To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.

How You'll Make an Impact

• Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,

• maintenance issues, warranty-related queries, etc.

• Be a customer advocate for timely response to issues and for problem resolution and escalation

• Document and time-log all activities taken toward resolving customer issues

• Where required, support customers during run-time activities and provide online troubleshooting support and resolution

• Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters,

• frequently asked questions, etc.)

• Participation in ensuring 24/7 availability

• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your Background:

• Experience in Customer Service with a minimum of 2 years of experience.

• Professional in electrical areas or related

• Must be fluent in both Spanish and English; any other language would be an advantage

• High focus on customers and their needs

• Ability to apply a structured and methodical work style during increased pressure to act

• Intrinsic attitude to drive innovation and improvement

• Ability to act solution-oriented and to vary different approaches, be flexible and creative

• Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings

• Knowledge in phone software to customer service is desirable

• Salesforces desirable

• Knowledge in SAP and Power BI

More about us

• Continuous improvement culture

• Growth globally

• Hybrid

• Benefits above the regular in the market

Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment **As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks** As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.