Production Support Engineering SMTS

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Job Category Software Engineering

Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Senior Member of Technical Staff (SMTS) — Informatica Product Operations & MDM Architecture

About the Role We are looking for a Senior Member of Technical Staff (SMTS) to serve as the definitive technical authority for our Informatica Product Operations Portfolio, Master Data Management (MDM), and Informatica Platform Operations Architecture. As a senior Individual Contributor (IC), you will focus entirely on deep architectural execution, technical leadership, and intelligent engineering excellence. You will own the foundational data structures and platform strategies that power our enterprise — ensuring our Salesforce ecosystem operates as a pristine, highly scalable, and unified single source of truth. A core focus of this role is modernizing our ecosystem by embedding AI-driven automation into deployment pipelines and architecting predictive, AI-powered monitoring and alerting frameworks to ensure near-zero downtime.

What You'll Be Doing AI-Driven CI/CD & Deployment Pipelines

• Architect and optimize modern, automated deployment pipelines (GitHub Actions, Copado) infused with AI capabilities

• Integrate AI tools into the CI/CD pipeline to automate static code analysis, predict deployment impacts, flag potential limit violations, and perform automated validation testing before code reaches production

• Explore and implement intelligent, automated rollback mechanisms and self-healing scripts within the deployment environment to minimize pipeline friction AI-Powered Monitoring, Observability & Alerting

• Design and implement comprehensive observability frameworks using tools such as Kibana, Prometheus, Grafana, Cloud Native Monitoring tools.

• Implement AI/ML-driven anomaly detection to identify irregular data spikes, API failures, or system performance degradation before they impact end users

• Build smart alerting routing and automated runbooks that leverage machine learning to categorize, prioritize, and initiate self-remediation steps for common platform anomalies Platform Engineering & High-Scale Systems

• Own the technical health and scalability of the Informatica’s platform, to forecast adoption growth against provisioned capacities with optimized finops methodology.

What We're Looking For — Required Qualifications

• 8+ years of deep technical experience in Enterprise Architecture, DevOps Engineering, or Informatica Engineering, operating at a Staff, Principal, or SMTS level

• Proven experience embedding AI/ML utilities into deployment pipelines (e.g., AI-augmented testing, automated code review) and managing complex branching strategies

• Strong background in enterprise monitoring and AI-driven anomaly detection tools

• Proven track record of delivering complex technical infrastructure autonomously as an elite Individual Contributor

• Systems-thinking mindset with a passion for building proactive, self-healing infrastructure that scales with business growth

• Exceptional ability to communicate complex architectural tradeoffs and AI-driven telemetry insights to non-technical stakeholders

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.