Internship
Client Support Intern
About the company
LexisNexis is a leading innovator of private, secure, and authoritative Legal AI solutions that help legal and business professionals draft full documents with ease, make informed decisions faster, and deliver outstanding work and improved outcomes, all powered by trusted content. LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide, and is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Team Our team helps organizations transform data into actionable insights. We work with business, media, government, academic, and non-profit organizations, providing access to market-leading data and AI-powered solutions that enable them to make faster, smarter, and more confident decisions. As part of LexisNexis and the global RELX family, our focus is on delivering innovative, scalable solutions that help our customers solve complex challenges and drive better business outcomes.
About the Role
This is a hybrid internship position based in São Paulo. To be eligible, candidates must have at least two years remaining until graduation, as the internship contract is expected to last for approximately two years.
As a Client Support Intern, you will work closely with the Account Team to support the customer journey and deliver an excellent customer experience. You will focus on supporting and maintaining existing customers within your assigned territory, serving as the primary point of contact for designated accounts and driving customer engagement activities.
Responsibilities
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Serve as the main point of contact for customers and handle escalations.
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Understand each client’s setup, product portfolio, and service expectations.
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Coordinate with internal Customer Operations teams to ensure ongoing service and support.
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Align customer success efforts with client and organizational goals.
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Collaborate with the account team to manage billing and invoicing issues, ID requests, sales or training support, renewal activities, contract assistance, and advocacy for customer accounts.
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Monitor customer usage and adoption.
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Support Relationship Managers with demonstrations, presentations, and account planning.
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Map relationships and contacts across customer accounts and engage new contacts to help with account expansion.
Requirements
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Be currently enrolled in a bachelor’s degree program in Business or a related field.
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Demonstrate solid communication, consultative, and relationship-building skills.
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Be highly organized, with the ability to manage complexity and multiple tasks.
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Demonstrate the ability to work both independently and collaboratively as part of a team.
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Be a proactive, analytical, and strategic thinker who adapts to different client needs.
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Advanced English communication
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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