Mid-Level
Villa Operations Manager - Aria
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB: Step into a leadership role where luxury service, operational excellence, and team engagement come together. As the Villa Operations Manager, you will oversee daily villa operations, lead and develop a high-performing team, and ensure every guest experience reflects our SHOW Service Basics. This role is ideal for a hospitality professional who is passionate about delivering exceptional service, fostering a culture of excellence, and driving operational and financial success in a world-class luxury environment.
You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!
THE DAY-TO-DAY:
-
Oversees daily Villa, Villa Prive, Baccarat, and in-villa Food & Beverage operations, including meal services, wine and liquor selection, and inventory control
-
Assists with the planning and execution of private functions within the Villas, Presidential Suites, and Chairman Suites, including menu selection, pricing, and event staffing
-
Develops collaborative relationships with support departments including Casino Marketing, Luxury Experience, Convention Sales & Services, Facilities, Security, Housekeeping, Front Services, Sky Pool, Front Office, Food & Beverage, and Executive Offices to ensure seamless operations and guest experiences
-
Partners with the Culinary team on the development and implementation of offerings, menu presentations, and menu education for the Butler team
-
Works closely with the Director to develop, execute, and measure strategic plans and annual operating goals, including revenue growth opportunities, cost containment initiatives, and budget variance justifications
-
Educates departmental leadership on departmental goals and ensures team commitment and support to drive departmental success
-
Responsible for hiring, training, coaching, succession planning, discipline, terminations, and other employee status changes while supporting the Company's diversity commitment
THE IDEAL CANDIDATE:
-
Must be 21 years of age or older
-
High School Diploma or GED
-
Two (2) years of prior relevant supervisory experience at a major hotel/resort
-
Three (3) years of prior relevant experience in Food and Beverage, Hotels Operations and/or Guest Services at major hotel
-
Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
-
Must be able to work various shifts, including weekends and all holidays
THE PERKS & BENEFITS:
-
Health & Income Protection benefits (for eligible employees)
-
Professional and personal development opportunities through employee programs and network groups
-
Free meals in our Aria employee dining room
-
Free parking on and off-shift at all MGM Resorts properties
-
Wellness incentive programs to help you stay healthy physically and mentally
-
Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11974
Are you ready to JOIN THE SHOW? Apply today!
Sign up to apply and find out right away if you're a fit.
Is this role right for you?
Your agent will tell you — in seconds.
Sign up and I'll tell you right away how well MGM Grand Paradise matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.