Assistant General Manager Nutella Cafe (Chicago, IL, US)

About the Role:

We have a current opening for a Assistant General Manager and are actively reviewing applications.

The Assistant General Manager works under the supervision of the General Manager; oversees the work of restaurant employees and supports excellent execution in all areas of operations and customer service; partners with the GM to properly staff the cafe; assists the General Manager in handling human resources-related duties such as administering payroll, hiring, performance issues, and issuing employee appraisals; trains newly hired employees and existing employees when new training is required. Participates actively in profit effectiveness during the shift and in assigned areas of responsibility (labor, food cost, other expenses, etc.); supports a food, employee and customer safe environment while at the café; Supports and promotes Nutella’s Vision, Mission, Values and Culture

Main Responsibilities:

• Schedules, completes shift line-ups, continually supervises and coordinates activities concerning shift operations. Works with personnel, including food preparation, kitchen and storeroom areas to improve performance and increase customer experience levels.

• Maintains a high standard of customer satisfaction during the shift. Works with the GM on action plans to improve customer metrics and increase sales. Reacts immediately to coaching opportunities to improve a negative customer situation.

• Maintains a high standard of cleanliness and sanitation of the café environment. Properly executes and enforces all food safety requirements and practices.

• Maintains a secure and safe café environment by executing procedures properly, enforcing all applicable laws and policies, ensuring cash controls are being followed (safe contents, skims, deposits, cash +/-) and monitoring all security equipment are properly operating.

• Monitors the planned and daily maintenance of the equipment and physical plant. Responds appropriately to failure equipment / unplanned activities.

• Develop shift managers to improve their shift management ability; uses shift tools to set-up, monitor and improve performance during the shift as reported by café metrics (people, customers, sales and profitability)

• Supports coordination of the café’s inventory; orders inventory and supplies; and audits materials, equipment and supplies. Completes and troubleshoots inventory during mid-and-end-of-month inventory.

• Assists in hiring, performance improvement process, training and evaluating staff. Knows, enforces and educates café staff on proper policies, labor laws and security, and safety procedures.

• Analyzes and reports on budgets, including profit and loss; takes responsibility for the profit areas assigned to them

• Purchases or requisitions food items, supplies or equipment as approved with GM.

About You:

This is a great opportunity if you have 3-4 years of experience in a fast casual or casual restaurant setting. We are looking for someone with an Associate's Degree in hospitality and restaurant management, or related field, or a combination of education and experience that yields the required knowledge/skills.

Artificial Intelligence Disclosure

As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.

What We Offer:

Careers with caring built in - discover our benefits here.

The base salary range for this position is $60,000-75,000 annually. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.​

In addition to base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and other benefits.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding. Find out more here.

Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.