Director, Enterprise AI Enablement

Req ID#: 411013

Job Description:

About Foundever:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.

Role purpose

• Own and drive enterprise-wide AI enablement across Foundever’s corporate functions

• Translate Foundever’s AI strategy into practical, scalable, and valuedriven use cases for HR, Finance, Legal.

• Accelerate AI adoption, productivity, and employee experience while ensuring security, compliance, and responsible AI practices

• Act as a central orchestrator for all Corporate functions, IT, Data, Security, and AI product teams

Key responsibilities

Enterprise AI enablement & strategy

• Define and execute the Enterprise AI Enablement roadmap for corporate functions (HR, Finance, Legal, Procurement, IT, Marketing, etc.)

• Identify, prioritize, and structure highimpact AI and automation opportunities

• Ensure alignment with Foundever’s business strategy, digital transformation agenda, and AI governance

• Establish clear value tracking (productivity, quality, cost, risk mitigation)

Use case delivery & scaling

• Lead AI initiatives endtoend: ideation → testing → industrialization

• Partner with corporate leaders to redesign processes, not just automate tasks

• Drive the deployment of GenAI, automation, and AI copilots embedded into daily workflows

• Ensure use-cases are scalable, secure, reusable, and integrated with our enterprise platforms

Adoption, change & enablement

• Drive AI adoption at scale through change management, communication, and training

• Build AI literacy across corporate teams and leadership

• Define best practices, playbooks, and standards for internal AI usage

• Promote a culture of experimentation and continuous improvement

Governance & stakeholder management

• Serve as the primary owner for internal AI enablement across corporate functions

• Partner closely with IT, Data, Security, Legal, Compliance, and Privacy teams

• Contribute to AI governance frameworks (ethical AI, data usage, vendor selection, risk management)

• Provide executive-level reporting and recommendations

Team & ecosystem leadership

• Build and lead a highimpact, crossfunctional team (AI product owners, transformation leads, automation experts)

• Manage relationships with technology partners, platforms, and vendors

• Leverage Foundever’s global scale to reuse and standardize AI solutions

Success metrics

• Tangible productivity and efficiency gains across corporate functions

• Adoption and usage of AI tools and solutions

• Reduction in manual effort and process cycle times

• Stakeholder satisfaction and business impact

• Compliance with security, privacy, and governance standards

Profile & experience

• 10+ years in digital transformation, AI, automation, or enterprise technology

• Proven experience delivering enterprise-scale transformation

• Strong understanding of GenAI, AI platforms, automation, and copilots

• Experience working with corporate functions and senior stakeholders

• Ability to operate in a global, matrixed organization

• Pragmatic, execution-oriented, and outcomefocused mindset

Why Foundever

• Play a key role in shaping Foundever’s internal AI journey

• Direct impact on employee experience and enterprise productivity

• Strong alignment with Foundever’s human + AI operating model

• Opportunity to scale AI from pilots to real, measurable enterprise value

Job Segment: Risk Management, Procurement, Manager, Change Management, Finance, Operations, Management