IT Operations Specialist - L2 VDI

Job Description:

Description:

Are you passionate for IT topics and interested in operating and improving the Applications’ Portfolio of our customer?

We are looking for an experienced IT Operations Specialist familiar with ITIL processes and KPIs and a broad Knowledge of Information Management. You will work in a highly motivated, international team and in close contact with the business and supporting the external partners.

You should be open to new experiences and challenges in an agile, international and multicultural environment.

Needs to follow the software development & operations processes by using dedicated tools and ensuring the on-time, quality delivery of software releases independently.

Qualification & Experience:

Engineering graduate 3-5 years of experience in overall IT exp

• 2-4 years VDI troubleshooting (VMware, Horizon, Citrix)

• 3-5 years Good Hands-on experience on IT Operations

• 3-5 years of experience in Incident, Problem, Change Management and Knowledge Management

• 2-4 years of Business process analysis

• 1-2 years of subcontractor management experience

Certification in ITIL Agile/ SAFe project methodologies Knowledge of data exchange preferred tools like sharepoint, I-Share, AO Docs.. Experience on application support and maintenance, bug fixes, L2 & L3 support for software products. Experienced in collaborating with internal and external stakeholders transnationally Preferred skills like Change Support, Documentation Production, Eco-design of Digital Services, Export Control Basics Quality management awareness

Responsibilities:

• Perform root cause analysis for critical incidents & trend analysis for proactive measures

• Report in Airbus defined template and fill all details

• Individual & proactive Way of Working. Experienced in collaborating with internal and external stakeholders, adaptation and learning of the business processes speak of the customer especially around AIRBUS PLM application.

• Autonomy with excellent communication skills to work in a multi-functional and distributed team

• Experienced in working within a product delivery lifecycle, Agile/Scrum experience in software development.

• Provide accessibility and analysis RCA of tool, L2, L3 support

• Ability to work on the Service Now tool.

• Excellent Communication skills- good interpersonal and influencing skills.

• Sound problem-solving skills and decision making skills

• Be service oriented and customer focused.

• Be adaptable.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

• Track issues through to resolution, within agreed timeline.

• Talk clients through a series of actions, until resolution.

• Provide accurate and prompt feedback to customers

• Prioritise and manage several open issues at one time.

• Follow up with clients to ensure their applications are fully functional after troubleshooting.

• Prepare accurate and timely reports.

• Documents technical knowledge in the form of Knowledge base articles.

• Maintain a cordial relationship with customers and colleagues.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus India Private Limited

Employment Type: Permanent

Experience Level: Professional

Job Family: Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.