Oliver Wyman - Business Impact Manager - Toronto

About Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $27 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Overview

The Business Impact Manager (BIM) serves a critical role in supporting the strategy and operations of Oliver Wyman’s Performance Transformation (PT) Practice and sub-practices. The BIM organizes and prepares materials for team and leadership meetings, drafts internal communications, develops and maintains comprehensive management information systems (MIS), monitors content development and other investments, supports Partner Talent Management (particularly the Partner objective process), and drives other special projects for the Practice leaders.

Integral to these duties is the BIM’s collaboration with different support functions (including Finance, Marketing, Talent Management, Knowledge Services, M&A, Legal, and Events), ensuring coordinated support across the Practice. The BIM acts as a representative of Practice leadership views in those meetings and as a connector to help bridge ideas across the groups. The BIM is also instrumental in the annual strategy and budget-setting process, ensuring execution and ongoing progress toward Practice goals.

Overall, the BIM plays a critical role for the organization as the right-hand person for leaders in our firm. They need to be trusted by and have influence with Partners and staff at all levels to be successful.

The BIM supports and drives the strategic direction of their responsible areas, utilizing methodologies such as presentation development, storytelling, and modeling / quantitative analysis to effectively communicate strategies and recommendations. The BIM will be part of the broader Americas Business Impact Team but will be focused on supporting the Americas PT Practice. The BIM will report to the two PT Senior BIMs, the Practice Leaders (including the Practice Head), and the Director of Business Impact and will play an essential role in achieving the Practice’s strategic objectives and operational excellence.

THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 3 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.*

Key Responsibilities

Strategic Practice Management and Operations

• Support the development, articulation, and execution of strategic plans and operational initiatives across the Practice

• Act as a strategic partner to the Practice leadership team, driving agendas that support key objectives and ensuring alignment between strategic planning and operational execution

• Execute special projects aligned with the Practice’s strategic priorities, leveraging resources and expertise from across the firm to achieve outcomes

• Develop and drive agendas, storyline/messaging, materials, and coordination for key Practice and leadership team meetings, often taking the lead on these initiatives

• Facilitate team meetings, ensuring agendas are purposeful, outcomes are tracked, and strategic priorities are clearly communicated

• Support the development of Practice-related internal communications, announcements, and newsletters, ensuring content is insightful and aligned with objectives

• Plan, budget, and execute Practice-wide team events and activities

• Develop business cases for various investments, particularly those that enhance the capabilities and effectiveness of the Practice team

• Coordinate and manage global projects that support the Practice’s strategic direction and operational framework

• Work with the Corporate Development team to support the process for target acquisitions and lead business case development

Financial Planning and Analysis

• Work with Finance and Practice leadership to develop, maintain, and improve Management Information Systems (MIS), identifying matters requiring leadership attention

• Conduct detailed financial analysis to support annual budgeting and planning processes

• Analyze financial data to report key metrics to the Practice group and leadership team, as well as support leadership decision-making

• Ensure effective management and tracking of investments in conjunction with Finance and Practice leadership

Human Capital Development

• Coordinate the annual performance review process and objective-setting in conjunction with Talent Management, ensuring alignment with the Practice’s priorities

• Drive employee retention and attrition analyses, developing insights to enhance human capital management

• Collaborate with recruiting to ensure processes are run effectively and produce analyses to inform and influence experienced hire recruiting strategy and operations

• Support integration efforts for new joiners at all levels, ensuring they are effectively onboarded into the Practice

• Support ad-hoc human capital-related projects that enhance team performance and cohesion

• Assist in the Partner annual performance review and objective-setting processes, in conjunction with Partner Talent Management

Client/Business Development

• Analyze and enhance the Practice's commercial effectiveness through strategic initiatives and operational improvements

• Work collaboratively with various departments within OW and MMC to support client and client team requests and RFPs, including collaboration with Legal, Finance, and IT, to address challenges and opportunities

• Collaborate with the Knowledge Services team to shape annual plans and tailor initiatives to support effective engagement across the Practice

• Work closely with the Marketing team to ensure all marketing initiatives and materials effectively communicate the strengths and offerings of the Practice

Skills and Attributes

• 5+ years of experience in professional services, where experience includes strategic project management and execution, analysis / problem solving, and senior leadership / external client interaction

• Team player with a growth mindset who enjoys collaboration

• Strong academic credentials

Analysis and Business Acumen

• Solid business and financial acumen with a focus on the management consulting industry

• Strong analytical and quantitative problem-solving abilities, including proficiency in Excel (i.e., the ability to structure a moderately complex model), data modeling and analysis, and basic familiarity with generative AI and work-optimization tools

Communications and Relationship Management

• Strong verbal communication skills and the ability to tailor messages for different audiences (i.e., understand what information is necessary or unnecessary to communicate and how complex / nuanced messages should be structured)

• Ability to influence and collaborate with colleagues at all levels (including executive audiences) and understand the perspective of different groups / individuals

• Strong written communication skills (including proficiency in PowerPoint), storytelling skills, and the ability to communicate the “so what”

Project Execution and Organization

• Demonstrated ability to shape, lead, and execute strategic initiatives with several stakeholder groups involved

• Proficiency in managing multiple projects at once, operating independently, and adhering to tight deadlines while clearly communicating progress, blockers, decisions, etc.

• Strong organizational skills, with the ability to structure one's own work, maintain clear priorities, and communicate timelines, workplans, and progress effectively

Ways of Working

• Comfortable navigating ambiguity and acting effectively with limited oversight, with the ability to create / define structure independently

• Thrives in fast-paced environments, is adept at dealing with confidential / sensitive matters, and is responsive to ad-hoc requests

• Attention to detail in work product and ability to sense-check work for potential errors

• Forward-looking and proactive mindset, with the ability to anticipate upcoming needs / meetings, prioritize effectively, and plan ahead to mitigate risks and bottlenecks

• Ability to understand the “bigger picture” and connect the dots across teams, initiatives, and stakeholders to drive alignment and coordinated execution

The applicable base salary range for this role is $135,000–$170,000 (CAD)

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.