Claims Service Specialist

Company:

ICAT

Description:

We are seeking a talented individual to join our team at ICAT, a Marsh business, as a Claims Service Specialist. This role will be based in Broomfield, CO, or can be performed remotely nationwide.

The successful candidate will lead daily operations from a support and administrative level, coordinating complex logistics and task assignments for client relationship projects while ensuring effective communication and problem resolution.

We will count on you to:

• Receive and acknowledge new claims, assessing coverage and communicating findings to brokers and insureds.

• Determine claim liabilities, value, and service provider fees, setting reserves with low to moderate financial authority in accordance with company and legal standards.

• Appoint and direct appropriate service partners to defend insured parties and quantify liability and damages.

• Assess the financial exposure of insureds and set reserves accordingly, obtaining necessary reserving, settlement, and payment authority.

• Notify insurers when a claim exceeds specific criteria to keep them informed of potentially high-concern claims and develop final reports summarizing the lifecycle of each claim.

What you need to have:

• 3+ years of experience with low to moderate complexity in property and auto claims.

• Nationwide adjuster’s license, or willingness and ability to obtain one within 90 days of hire.

• Strong understanding of insurance coverage and claims processes.

• Excellent communication skills, both written and verbal.

• Ability to assess financial exposure and set appropriate reserves.

What makes you stand out:

• Experience with low to moderate complexity in liability or flood claims.

• Familiarity with legal standards and company policies related to claims.

• Strong organizational skills, attention to detail, and the ability to work collaboratively in a team environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

ICAT offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At ICAT, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that’s you, join us on our journey – with us by your side, you’ll be ready to tackle tomorrow’s challenges. Founded in 1998 and based in Broomfield, Colorado, ICAT is a subsidiary of Victor and a leading provider of property insurance protection to homeowners and businesses located in hurricane- and earthquake-exposed regions of the United States. The company is committed to making insurance easier for producers and their clients through specialized underwriting and claims expertise, personalized customer service, and a responsive, technology-oriented business approach. Along with its subsidiary, Boulder Claims, ICAT’s inherent promise to policyholders is to assist people and businesses as they recover from disasters. For more information, visit www.icat.com.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

#ICAT

The applicable base salary range for this role is $62,400 to $132,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until:

September 21, 2026