Field Quality Support

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential. Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

YOUR ROLE

You will contribute to create an improved experience for China key customers in quality support. You will reinforce front-end expertise to increase customer satisfaction across whole China region.

Key responsibilities:

• Own the customer relationship for China Key customer from a quality perspective.

• Represent the company during interactions with customer regarding all the quality topics

• Responsible for leading customer quality issues. Verify customer complaints, collect failure information, coordinate customer and relevant internal parties to drive the root cause and corrective actions.

• Ensure rapid response to customer complaints. Ensure communication strategy on issues is managed both internally as well as externally for customers.

• Organize regular review meeting with key account customers to review specific case progress/ST quality performance, to collect customer voice and deploy to ST internal, to build/enhance customer relationship by multilevel customer interactive programs.

• Manage all customer quality requests and questions including environmental queries, information of product performance, process quality and so on.

• Manage all quality alert/recall from Division QA/plants by ensuring that pending materials are properly quarantined, liaising with Sales to understand customer’s stock situation, ensuring customer’s return goods are disposed correctly.

• Owner for customer visits or audits :

  • Liaise with plants on audit agenda, audit checklist.
  • Manage the whole progress the onsite during visit/audit and follow up on action items.

YOUR SKILLS & EXPERIENCES

• Bachelor degree or above in a science or engineering discipline.

• 8-10 years working experience in semiconductor industry. At least 5 years in wafer fab manufacture, in a technical role (Quality, R&D, PE, PIE)

• Extensive knowledge of semiconductor manufacture process, quality control methods (8D, FMEA, SPC, Quality continuous improvement…) and Failure analysis.

• Exceptional ability to build relationship across different organizations to solve problem and achieve customer satisfaction.

• Excellent written and verbal communication skills both in English and Mandarin with customers and all levels in organization.

• Willing to face challenge, open minded and self-motivated

ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.

To discover more, visit st.com/careers.