Senior Customer Engagement Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Location: San Francisco

Comp: $165k - $200k base + equity

Cloudflare is looking for a Sr. Customer Engagements Manager to shape how we engage, grow, and deepen relationships with our most strategic enterprise customers while driving our most important executive engagements. This is a high-visibility role that sits at the intersection of GTM growth strategy, cross-functional operations, executive influence, and narrative development.

You will work alongside account teams to understand what each customer cares about most, then translate that into a focused engagement strategy: shaping the narrative, preparing the executives who will be in the room, and designing the conversation to surface the customer's real business challenges. You will also build the frameworks and playbooks that allow this work to scale across the broader Executive Engagements Programs. We're looking for a resourceful, entrepreneurial individual who thrives in ambiguous situations, can think critically under pressure, and can manage relationships and build consensus with stakeholders at all levels. If you're someone who can roll up your sleeves and navigate complex challenges without a playbook, while applying strong conceptual and analytical problem-solving skills, we'd love to hear from you.

What You'll Do

• Top 250 Account strategy and growth (AMER): Serve as the strategic operating partner for Cloudflare’s most important enterprise customers across the Americas. Own the internal operational cadence that aligns Executive, Product, R&D, GTM, and other internal teams around each account, building the processes and frameworks, with an emphasis on AI solutions, that drive coordinated, sustained account growth. Act as the connective tissue between field teams and internal stakeholders to remove blockers, surface opportunities, and accelerate pipeline toward shared growth goals.

• Sales Partnership & Engagement Strategy: Serve as the primary strategic partner to account teams & C-Suite for executive engagements, from initial discovery through post-engagement follow-through. Join discovery calls to understand deal context, customer priorities, and desired outcomes. Help AEs and SEs translate their account knowledge into a coherent engagement strategy, and feed post-engagement insights back to Sales and leadership to inform next steps.

• Executive Preparation & Narrative Development: Build and maintain a library of modular narrative frameworks and talk tracks that help Cloudflare executives move fluidly between technical depth and business-level conversation across any executive-level meeting, including QBRs, executive syncs, strategic reviews, and Executive Briefings. Collaborate with Product and Engineering to translate technical capabilities into business-relevant narrative that articulate real-world value. Prepare each Cloudflare leader ahead of an engagement, briefing them on customer context, business priorities, open questions, and the narrative arc they'll be guiding.

• Facilitator-Led Engagement Design: When required, be present in person to host and facilitate Executive-level engagements at the San Francisco EBC, moving the organization away from slide-heavy, one-directional presentations toward meaningful executive-to-executive dialogue.

• Engagement Innovation: Continuously improve the quality and impact of executive engagements by identifying where AI and emerging tools can make interactions sharper, from using data to personalize agendas to capturing and summarizing key outcomes in real time. Bring new ideas to the program and pilot them with a bias toward practical impact, across all engagement formats and channels.

What We’re Looking For

• Stakeholder Influence: 5–8 years of proven ability to build trust across Sales, executive leadership, and cross-functional partners, aligning priorities, and moving people toward shared outcomes.

• Strategic problem solver: You can quickly understand complex business problems, structure ambiguous questions, synthesize next steps, and identify the highest leverage path forward. You are comfortable moving between strategy, operations, content, and execution.

• Facilitation & Executive presence: Strong communication and storytelling skills with the presence and confidence to guide a room of senior leaders through a structured conversation.

• Customer-first, consultative mindset: You are skilled at uncovering what customers actually care about, not just what they say in the first meeting. You can translate business challenges into engagement strategies that build trust and create momentum.

• Narrative and content judgment: You can turn fragmented inputs into a compelling executive narrative. You understand what belongs in a C-level conversation, what should be left out, and how to balance technical credibility with business relevance.

• Commercial Orientation: You understand how executive engagement supports account growth, pipeline acceleration, expansion, retention, and strategic partnership. You can connect customer conversations to measurable business outcomes.

• Relevant Industry Background: Experience in Consulting, Technology, and/or Sales is strongly preferred — with a demonstrated ability to navigate complex enterprise relationships, build credibility with senior stakeholders, and drive measurable outcomes in a fast-moving environment.

Qualifications

• Experience: 5–8 years in strategic account management, executive engagement programs, pre-sales consulting or a similar GTM role within B2B SaaS or enterprise technology. Sales/GTM experience is highly valued; backgrounds in management consulting, investment banking, corporate strategy, technology, or enterprise sales are strongly encouraged.

• Experience working with senior executives, strategic accounts, or complex enterprise customers.

• Strong analytical, problem-solving, and communication skills.

• Demonstrated ability to influence cross-functional teams without direct authority.

• Experience translating customer insights into strategies, narratives, programs, or commercial actions.

• Strong written and verbal storytelling skills, including executive-level content development.

• Education: Bachelor's degree required. Master’s degree preferred.

Compensation

Equity This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Commuter Spending Accounts

• Fertility & Family Forming Benefits

• On-demand mental health support and Employee Assistance Program

• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance

• Life & Accident Insurance

• 401(k) Retirement Savings Plan

• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave

• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.