Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Continuity Specialist within PNC's Technology Security and Resilience organization, you will be based in Phoenix, AZ or Pittsburgh, PA.

Job Overview:

• Individual contributor role responsible for quality monitoring and preparation of comprehensive assessments as it relates to day-to-day incidents or large scale planned or unplanned events. This includes Technology-related or local, state, national and global events that could affect the Bank operations and safety to employees (civil, political, economic, and natural).

• Assess all hazards presenting risk and prepare to execute on response plans and coordinate resources to respond to events, emergencies, and disasters to mitigate potential risk or impacts to people, property and adverse customer experience.

• You, in conjunction with others, will coordinate and execute the response needed for 24×7 support.

• Working with the leadership and team members of Enterprise Event Management and all response teams to advance the program and execute plans, as well as monitoring and tracking of annual program activities are compliant to internal and regulatory requirements.

• Serves as a point of contact responsible for leading the coordination of resources aligned to the designated response plans or a large business segment or group.

• Responsible for adherence and ensuring activity aligns to the organization’s Business Resiliency and/or Business Continuity program; including but not limited to the standard lifecycle of an event.

• Responsible for the quality execution of the lifecycle at all levels of an incident or event. This includes but is not limited to crisis management, emergency management, contingency planning and disaster preparedness planning and testing.

• Proactively participates as requested in lifecycle planning, including the business impact analysis, risk assessment, recovery planning and recovery testing.

• Ensures the compliance of each aspect of all programs the Enterprise Event Management team supports.

• Proactively partners with key leaders and partners on business continuity issues.

• Continuously seeks out and provides recommended solutions to automate, consolidate or eliminate processes identified as being unsustainable and repeatable.

• Completes training, testing, or exercise workshops for ongoing program advancement.

• Maintain Key Risk or Key Performance indicators to satisfactory levels.

• Develops assigned materials and standard operating procedures for leadership review and approval.

• Is a champion for Event Management awareness throughout the Enterprise.

• Serves as a frontline incident responder within the Enterprise Event Management team & PNC Watch Tower, executing real time assessment, triage, and escalation for all enterprise level incidents — including technology disruptions, life safety events, physical security threats, and operational hazards — to safeguard PNC’s people, assets, operations, and brand.

• Maintains continuous situational awareness and threat monitoring across all hazards and intelligence sources (e.g., technology alerts, physical security events, weather, geopolitical disruptions), synthesizing information rapidly to initiate protective actions, coordinate cross functional response, and ensure timely leadership notification.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Assists in the development of business continuity and disaster recovery plans; oversees testing, emergency response, and recovery. Guides the selection of operating strategies for the continuation of the business within a recovery time objective.

• Supports business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Provides support and expertise during live events.

• Conducts, communicates, and maintains business continuity lifecycle.

• Monitors and reports on the compliance of business continuity processes, readiness, events and exercise results. Supports businesses in relationships with audit and government regulators on business continuity issues.

• Develops, enhances and disseminates information on continuity processes, standards and initiatives. Provides support for the development and delivery of training on business continuity.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Auditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, IT Continuity, Process Design, Regulatory Compliance, Resilience Planning

Competencies

Contingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Industry Knowledge, Planning: Tactical, Strategic, Requirements Analysis

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.