Senior

Distribution Center Operations Manager

Richland, US · On-site

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is now hiring an Operations Manager to guide business operations at our Richland, WA Distribution Center!

Position Summary:

The Operations Manager is responsible for driving operational excellence, inventory accuracy, and process standards across the distribution center’s subject area. This role leads quality programs, audit processes, inventory control functions, and data-driven performance improvement initiatives while ensuring compliance with safety and regulatory standards. This position plays a critical leadership role in developing teams, improving system integrity, and supporting overall DC performance through analytics, accountability, and continuous improvement.

Key Responsibilities:

Quality Leadership & Continuous Improvement:

Lead and complete quality assurance programs, audits, and SOP compliance initiatives
Drive continuous improvement projects to enhance efficiency, accuracy, and service levels
Monitor KPIs, scorecards, and operational performance metrics
Ensure adherence to company safety, quality, and compliance standards

Inventory Control & Cycle Count Management:

Own cycle count execution, daily status tracking, and audit compliance
Oversee reconciliation processes, variance analysis, and inventory accuracy initiatives
Manage monthly reconciliation reporting and communicate results to leadership and associates
Coordinate inventory events, including 6-month inventory counts and product movements
Lead QA location audits and inventory integrity programs

Data Analytics & Performance Management:

Apply systems (e.g., Easy Metrics, WMS) to monitor efficiency and identify improvement opportunities
Audit labor performance, missing time, downtime, and system accuracy
Analyze data trends and provide actionable insights to leadership
Maintain reporting cadence for progress, incentives, and operational performance

Operations & Process Oversight:

Support operational systems including TMS, order tracking, and inventory systems
Drive process improvements in slotting, configuration, and workflow efficiency
Conduct internal audits, and system/process validations
Serve as point of contact for critical issues involving inventory, system, and operational matters

Team Leadership & Development:

Lead, coach, and develop associates across inventory control and quality functions
Build bench strength through training, cross-training, and performance management
Facilitate team meetings, performance reviews, and communication sessions
Support hiring, onboarding, and new hire evaluations
Address associate concerns in partnership with HR

Vendor & Program Management (Merit):

Manage container and supply needs to support operations
Audit and approve vendor invoices (container and labor)
Identify operational hot spots and prioritize improvement focus areas
Track and communicate Merit program status and performance

Safety, Compliance & Security:

Ensure adherence to safety programs, audits, and regulatory requirements
Lead or support safety initiatives including audits, training, and certifications (CPR, Hazmat, IMDG)
Maintain Hazardous Waste program, inspections, and reporting
Support CTPAT compliance including audits, certifications, and retraining
Act as program owner for Heat Illness Prevention (HIPP)

Administrative & Cross-Functional Support:

Coordinate reporting for inventory adjustments, reconciliation, and finance alignment
Maintain communication dashboards and visual performance tracking
Partner with IT as a backup support resource and for system issue resolution
Participate in interviews, engagement initiatives, and site leadership activities

Required Qualifications:

5+ years of experience in distribution, warehouse operations, quality, or inventory control
Proven experience with inventory management, auditing, and process improvement
Strong analytical skills with experience using data systems (e.g., WMS, Easy Metrics, Excel)
Leadership experience developing teams in a fast-paced environment
Knowledge of safety and compliance standards in a warehouse setting

Preferred Qualifications:

Experience with Labor Management Systems (Easy Metrics or similar)
Background in quality assurance, continuous improvement, or Lean practices
Familiarity with CTPAT, Hazmat, or regulatory compliance programs
Bachelor’s degree in Supply Chain, Operations, or related field, or equivalent experience

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$4,537.80 - $12,402.50

_Estimated Ranges displayed are Monthly for Salaried roles _OR_ Hourly for all other roles._

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information