Oliver Wyman - Director of Internal Communications, Americas

About Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Job Overview:

We are seeking a seasoned Director of Internal Communications to serve as a strategic advisor to senior leaders across the Americas region. This role is pivotal in shaping and executing colleague communications and engagement strategies that align with Oliver Wyman’s business goals and culture. The ideal candidate will bring 15+ years of experience working closely with senior executives, with a proven ability to influence, communicate, and embed organizational values deeply across a complex and dynamic environment.

This is a hybrid role that will require 3 days per week in the office. There is no option to be fully remote.

Key Responsibilities

Strategic internal communications and change management advisor to senior leaders across the Americas region. Responsible for shaping and executing colleague communications and engagement strategies in the Americas customized by audience that align with our business goals and culture.

Responsibility breakdown:

• 80% time allocation to Americas Region

• 20% time allocation to Global Internal Communications initiatives

Key responsibilities for Americas Region Internal Communications (80%)

• Develop and drive an internal comms strategy for the Americas region: Conduct an audit of current communications approaches including audience segmentation and channel strategy. Develop an integrated and updated communications plan, socialize with key leaders, and execute. Overtime, improve as needed.

• Craft leadership communications and guide engagement strategy across key Americas comms touchpoints including: ghost-writing, slide-writing, and/or key message development for Region leader(s) for key colleague touchpoints such as Town Halls, Partner Calls, all colleague in-person office sessions, internal social media, and other channels.

• Lead change management and crisis communications:

  • Lead Americas-specific communication, change-management, and activation on global firm priorities such as AI adoption and embedding of firm’s strategy and values.
  • Collaborate with Marketing and Global Brand Center to help drive colleague engagement and education to embed the new Oliver Wyman brand identity, ensuring colleagues understand and embrace the refreshed brand positioning, voice, and visual identity.
  • Advise leaders on crisis communication approaches, in collaboration with Oliver Wyman’s global internal communications team and Marsh corporate internal communications team.

• Provide advisory support on internal comms strategies to broader leaders in the Americas Region:

  • Work closely with the Culture Strategy and Colleague Engagement leader, practice leaders, function leaders, and other stakeholders to ensure integrated and aligned communication and colleague engagement efforts.
  • Develop a toolkit of communication best practices to teach and guide Americas Practices leaders and their teams on their intra-practice communications.

• Drive continuous improvement and efficiency through measurement and AI: Establish a set of KPIs, a metrics dashboard and feedback mechanisms to assess engagement levels and the impact of initiatives, using data to refine approaches and demonstrate value. Drive efficiency through innovation and AI tools.

• Leadership Presence and People Management: Represent the firm’s commitment to effective internal communications and colleague engagement at senior leadership forums and regional meetings, acting as a trusted advisor and influencer. Oversee one direct report: Manager, Internal Communications based in New York City.

Key responsibilities for Global Internal Communications (20%)

Serve as a senior leader within the global internal communication team, helping to mentor other colleagues and drive a handful key global initiatives. These may include:

• Internal Comms point person for global OW Technology Function: Develop and drive an internal comms strategy for the global Tech function and act as a strategic communications advisor to the global CIO.

• Alumni Strategy: Collaborate with Oliver Wyman’s global Alumni team and Americas leaders to develop an Americas-specific Alumni engagement strategy, focusing on internal culture shift and change-management that results in strong connectivity to Alumni in the region.

• Launch pilot of Careers Office / Outplacement: Collaborate with Oliver Wyman’s global Alumni team, Human Capital and Recruiting teams to launch a pilot of a Careers Office / Outplacement program in the Americas to provide greater support to colleagues transitioning into the Alumni community.

Qualifications

• 15+ years of progressive experience in internal communications, marketing, colleague engagement, organizational development, or related fields, preferably within professional services or consulting firms.

• Demonstrated success working with senior-level executives as a strategic advisor.

• Strong expertise in designing and executing engagement strategies that drive cultural alignment and business results.

• Exceptional strategic communication skills, with the ability to craft and deliver clear, persuasive messages to diverse audiences.

• Proven change management experience and the ability to lead complex initiatives across multiple locations.

• Data-driven mindset with experience using engagement metrics and insights to inform strategy.

• Collaborative, empathetic leadership style with strong influencing and stakeholder management capabilities.

• Open to occasional travel within North America to support regional engagement activities and leadership meetings.

• Bachelor’s degree required; advanced degree preferred.

The applicable base salary range for this role is $155,000 to $225,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.