Senior Analyst, MDM Operations

City: Hyderabad

About Us

We’re Reckitt, home to the world’s best loved and trusted hygiene and health brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About Global Business Services

Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission.

About the role

Drive operational excellence within Master Data Management (MDM) by partnering closely with our BPO to ensure efficient, standardized, and continuously improving MDM operations.

Your responsibilities

• Ensure transformation initiatives and process changes are effectively implemented within MDM operational processes.

• Identify, develop, and deploy automation and continuous improvement initiatives to enhance efficiency and quality.

• Manage operational escalations and key delivery issues between business stakeholders and the MDM operations team.

• Ensure work instructions are aligned with global Standard Operating Procedures (SOPs).

• Support updates and maintenance of applications and systems used in MDM operations.

• Develop and maintain training materials, including presentations and “how‑to” guides.

• Provide operational support to MDM Operation Team Leads and SMEs to resolve process or system issues.

The experience we're looking for

• 7–8 years of experience in Master Data Management (MDM) operations, with strong exposure to working with BPO partners and driving operational excellence.

• Strong understanding of MDM processes, including Customer, Vendor, and Material Master data domains.Proven experience in transformation initiatives, process optimization, and continuous improvement projects.

• Hands-on expertise in SAP and SAP MDG for managing and maintaining master data processes.Strong problem-solving and stakeholder management skills, with the ability to handle operational escalations effectively

• .Experience in developing SOPs, work instructions, and ensuring alignment with global process standards.Ability to support system updates, enhancements, and troubleshoot MDM-related application issues.

• Proficiency in creating training materials, presentations, and “how‑to” guides for knowledge management.Excellent communication and collaboration skills to work effectively with cross-functional teams.Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) for reporting, analysis, and documentation.

The skills for success

• Strong understanding of Master Data Management processes and workflows.

• Experience in continuous improvement and process optimization initiatives.

• Project management and problem‑solving capabilities.

• Experience with SAP and SAP MDG.

• Proficiency in Microsoft Office tools.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt’s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt’s pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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