Field Force & Installer Account Manager - Smart PV Residential

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With approximately 208,000 employees, we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title: Field Force & Installer Account Manager (m/f/d) - Smart PV Residential

Job Location: Munich or Dusseldorf, Other location can be discussed

Main Responsibilities:

1. Outsourced Field Force Management (60%)

   • Team Governance & KPIs: Drive, monitor, and manage the performance of 20-30 outsourced Field Force (Außendienst) agents. Ensure they meet daily/weekly/monthly targets regarding installer visits, training execution, and partner registrations.
   • Operational Enablement: Coordinate with internal platforms (Fulfillment, Supply Chain, Product Management) to ensure the outsourced team is equipped with the latest product knowledge, marketing newsletters, and partner program updates.
   • Process Alignment & Escalation: Serve as the primary internal interface for the outsourced team, resolving escalated technical or commercial issues raised by local installers.
   • Rigorous Reporting: Consolidate daily, weekly, and monthly field reports into structured, data-driven insights for the Channel and Department Directors.

2. Key Installer Account Management & Market Validation (40%)

   • Direct KA Acquisition: Personally identify, approach, and build strategic relationships with top-tier, regional/national residential installers (Key Accounts).
   • “Ground Truth” Validation: Utilize your direct sales engagements with Key Installers as a reality check to audit and evaluate what the outsourced Field Force is delivering on the ground.
   • Voice of Customer (VoC): Translate direct installer feedback and market trends into actionable product, marketing, and channel strategies for Residential Dept.
   • Conflict Management: Resolve potential channel conflicts between direct installer relationships and distributor networks.

Requirements:

• Education: Bachelor’s degree or equivalent in Electrical Engineering, Business Administration, Renewable Energy, or a related field.

• Professional Experience: At least 3-5 years of experience in Sales, Channel Management, or Field Force Operations within the Solar/PV/Energy Storage industry is mandatory. Proven experience in managing outsourced teams, agency partners, or direct sales forces is highly preferred.

• Technical Skills: High affinity for Smart PV solutions, residential inverters, and battery storage systems (BESS). Ability to understand technical specifications and installer requirements to provide credible pre-sales support.

• Competencies: Strong KPI & Governance Mindset: Excellent capability in driving results through external partners and enforcing reporting discipline. Exceptional Communication & Negotiation: Confident in executive engagements with large installer CEOs/Owners, as well as motivating external field agents. Highly organized, structured, and resilient in a fast-paced environment.

• Languages: Fluency in German and English is a must.

• Mobility: Valid driving license and willingness to travel within Germany.

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Important: To be considered for this role, applicants must be eligible to work and live in the job location.

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