Global Customer Shared Services Specialist

Ubicación: Sant Cugat del Valles, ES

Tipo de Contrato: Indefinido tiempo completo

Área: VENTAS

Número de solicitud de puesto: 542007

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.

We are looking for a Global Customer Shared Services Specialist to join International Customer Service department. Integrated within the Global Supply Chain, International Customer Service is a key part of the supply chain focused on Customer fulfilment of own manufactured product and third-party products distributed by Grifols.

The primary role of the Global Customer Shared Services Specialist is to process the tasks related to Contract Management, Pricing Management, Master Data and other support activities for international distributors and third-party customers of the Diagnostic and Healthcare Divisions.

What your responsibilities will be

• Coordinate the Compliance and Legal aspects of the international distribution to ensure that supply of products through international distributors are according to the internal policies and external regulations:

  1. Process, supporting the Corporate Compliance teams, the Due Diligence requests for international distributors in a timely manner to the North American Compliance Department prior the signature of any legal contract.
  2. Process and Collaborate with Legal, Commercial, Quality and other involved departments, the preparation, revision, approval and signature process of commercial agreements and other legal documentation according to corporate guidelines and external regulations.
  3. Coordinate the legalization and/or translation of documents when required.
  4. Keep up to date the third-party Customers Annual Compliance Certificates in cooperation with Commercial teams.
  5. Keep up to date legal contracts and process the cancellation, renewal and/or any applicable amendment according to stakeholder’s instructions.
  6. Upload all the relevant documents to the corporate archiving tool.

• Process the Master Data requests of new customers and/or update data in existing ones:

  1. Process the requests to create or modify the data of any International Customer in SAP as per company procedures.
  2. Enter in SAP the approved third-party Customer Prices provided by Commercial Division.

• Provide an excellent service level to our customers and stakeholders to ensure customer satisfaction:

  1. Work collaboratively and liaise with other departments for seamless operations in the area.
  2. Process the requests received from customers and stakeholders correctly and in a timely manner.
  3. Keep customers and stakeholders informed in a professional manner ensuring accuracy.
  4. Escalate to line responsible any complex issue for advice.
  5. Maintain complete, accurate and up-to-date data records.

Who you are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• Bachelor's Degree. (Business administration, Finance or similar), preferably.

• Experience in similar tasks and/or in a similar area.

• Advanced level of English. Excellent verbal and written communication skills in the English language.

• Knowledge or experience in SAP is a plus.

• MS Office.

• Customer oriented.

• Strong analytical and problem solving skills.

• Ability to prioritize and to operate in a fast-paced environment.

• Excellent relationship building and communication skills.

• Excellent attention to detail.

• Proactive and results oriented.

What we offer

It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply!

We look forward to receiving your application!

We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.

Grifols is an equal opportunity employer.

Flexibility for U Program: Hybrid Model

Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexibility start time)

Benefits package

Contract of Employment: Permanent position

Location: SPAIN : España : Sant Cugat del Valles: [[cust_building]]

Learn more about Grifols