Technical Support Engineer

Cerchiamo persone che non hanno paura di mettersi in gioco, collaboratori, persone motivate e che trasmettono motivazione. Cerchiamo persone che abbiano il coraggio di lavorare all'avanguardia e creare soluzioni che arricchiscano e migliorino la vita di tutti, in tutto il mondo. Se vuoi contribuire a tutto ciò, questo è il momento giusto.

Inizia tutto da qui. Se la posizione riflette le tue ambizioni e le tue competenze, invia subito la tua domanda. Scopri anche tutte le altre posizioni aperte. Le numerose opportunità che offriamo spalancano le porte a infinite possibilità.

What will you do?

• Manage after-sales repair service providers and service KPIs.

• Provide technical support for TV Display, Home AV, and Digital Imaging products.

• Support B2B projects, technical solutions/rework, and product quality improvement.

• Analyze service and quality data using Excel, Access, and Power BI.

• Conduct technical training for service partners and frontline staff, B2B customer.

• Liaise with local authority EMSD, OFCA, and manufacturer on product compliance matters.

What a successful candidate looks like?

• Degree / Higher Diploma in Electronic, Electrical, Computer Engineering, or related disciplines.

• Experience in Technical Support, Service Engineering, Quality analysis or After-Sales Service.

• Knowledge of electronics, troubleshooting, and quality management.

• Good knowledge of Excel, Access and Power BI are advantages.

• Strong analytical, problem-solving, and communication skills.

• Self-motivated, customer-oriented, and able to work independently.

• Fluent in Cantonese and English; Mandarin is an advantage.

• Candidates with less experience will also be considered for the position of Assistant Technical Support Engineer.

• Passionate about Sony TV, Audio & Video, and Digital Imaging products, with strong technical knowledge, problem-solving ability, and a drive to improve service quality and customer satisfaction.