Guest Services Representative - The Reserve at Park MGM

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB: At The Reserve at Park MGM, exceptional hospitality starts with you! As a Guest Services Representative, you’ll create memorable first impressions with your welcoming personality, attention to detail, and elevated guest service.

From check-in to check-out, you’ll help deliver personalized experiences, anticipate guest needs, and create WOW moments that make every stay unforgettable. If you enjoy connecting with people, thrive in a fast-paced environment, and are passionate about hospitality, this is your opportunity to be part of something special at Park MGM.

THE STARTING RATE: $19.35 / Per Hour

THE DAY-TO-DAY:

• Handle all incoming and outgoing calls in a courteous, efficient, and enthusiastic manner in accordance with Company and departmental standards while maintaining composure and tact during high-volume interactions with guests, coworkers, and other departments in a fast-paced environment

• Provide dispatch services for guest requests including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special guest or administrative requests

• Perform data entry for service requests across housekeeping, front desk, bell, limo, facilities, and room service

• Dispatch bell and limo runs in accordance with front service department policies and procedures

• Maintain complete knowledge of room service menu items and recommend or suggest additional food options to guests

WHAT YOU’LL NEED:

• Must be 21 years of age or older

• High School Diploma or GED

• One (1) year of prior relevant experience, preferably in a high-volume call center or guest services

• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Free meals in our Park MGM employee dining room

• Free parking on and off-shift at all MGM Resorts properties

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development opportunities through employee programs and network groups

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12894

Are you ready to JOIN THE SHOW? Apply today!