Support Order Manager / Specjalista

ArcelorMittal Business Center of Excellence is looking for candidates for a position of

CX Specialist with Dutch

Key responsibilities:

Operational Order and Stock Management: Create and manage internal orders (e.g. for trials, dummy orders). Create purchase orders for external services or materials (e.g. slabs, hirework setups). Handle external warehouse checks: monitor FIP stock status and instruct internal staff accordingly.

Forecasting, Reporting & Data Management: Prepare monthly shipment forecasts in collaboration with the CUSE head and tactical planning. Build dashboards for FIP stock reporting (weekly, bi-weekly, or quarterly). Perform mapping tasks for load management and customer allocation.

Quality & Claim Handling: Investigate and decide on logistical claims (e.g. late, over- or under-deliveries. Manage external depannage requests from CMO, other mills, or quality departments. Communicate updates and changes to CuSe, CMO, and other internal stakeholders as needed.

System & Process Compliance: Ensure accurate use of tools. Follow up on documentation and reporting requirements for all tasks (e.g. dashboards, forecasts, mappings).

Our expectation:

• Good level of English and Dutch

• 1-2 years experience in a customer service environment

• Proficient in using MS Office

• Works independently with minimal supervision, managing multiple tasks and shifting priorities in a dynamic environment

• Actively contributes to team success by sharing insights, supporting colleagues, and fostering a collaborative work culture

• Effectively conveys information across departments and to external partners, ensuring clarity, alignment, and responsiveness in all interactions.

• Strong communication skills across departments and with internal and external stakeholders

• High level of motivation, ability to work under stress

• Very good organizational and communication skills

• Knowledge of SAP would be an asset

• Openness for hybrid work