#CORE IT Operations Specialist (M/F)

Job Description:

Take flight with Airbus Helicopters!

Airbus Helicopters is looking for an Infrastructure & Application Manager (RIA / ROA) – DevOps / SRE Oriented or an IT Operational Specialist to join the Support & Services and Manufacturing Services PSL within the PLM department based in Marignane, France.

Join us to shape the future of aeronautics and help protect lives during the missions carried out thanks to our helicopters. The Marignane site, France's 3rd largest industrial facility, located near Marseille and Aix-en-Provence, is undergoing a profound transformation to offer a high-tech, inclusive, and environmentally responsible work environment. You will experience a unique professional journey at the very heart of our helicopter manufacturing.

You will experience a unique professional journey at the heart of our helicopter manufacturing.

To learn more about our site and activities: https://www.youtube.com/watch?v=flu57j6g-0g.

Your future responsibilities :

As a member of the Support Engineering team, you will participate in organizing project management for both Agile teams and the Product Managers team, in order to guarantee the delivery of all projects within the S&S (Services & Support) scope.

Your main responsibilities will be the following:

• Operations (MCO) & SLAs : Guarantee the maintenance in operational condition (MCO) of the infrastructure in accordance with OLAs/SLAs. Monitor and track system performance against negotiated service level agreements (SLAs).

• Provisioning & CI/CD : Ensure the provisioning of new software packages and upgrades, continuous integration, and deployment on our containerized platform (OpenShift / Kubernetes).

• ITIL "As Code" : Apply ITIL-based support processes—including incident, problem, change, configuration, and event management—by translating these processes into automation via an automation chain (e.g., Ansible) to prevent recurrences.

• Support & SRE : Provide level 3 application support on web technologies (complex log investigations, HTTP/S flows). Identify and implement technologies and processes that improve the reliability, efficiency, and availability of the system environment.

• Budget & FinOps : Manage and optimize the IT and Cloud budget for your application scope (FinOps approach) by right-sizing resources.

• Continuous Improvement : Inform the IT Product Manager of improvements, updates, and product obsolescence management.

Your profile :

Technical Skills (Hard Skills) :

• Containerization : Essential expertise in the OpenShift and Kubernetes ecosystem.

• Automation & IaC : Solid scripting skills (PowerShell or Python) for administration and automation, with advanced mastery of Ansible and/or Terraform.

• Systems & Web : Advanced mastery of Linux/Unix and/or Windows Server environments (Active Directory, GPOs), web servers (Nginx, HAProxy), and certificate management.

• Networks : Solid knowledge of network architectures, TCP/IP protocols, firewalls, and VPNs.

• Monitoring : Knowledge of monitoring tools such as Zabbix, Prometheus, Grafana, or the ELK stack.

• Methodology : Mastery of ITIL concepts applied to a DevOps environment.

Professional Qualities (Soft Skills) :

• Incident Resolution : Ability to analyze and diagnose quickly, even under pressure.

• Rigor : Respect for procedures, attention to detail, and high-quality documentation writing.

• Communication : Excellent interpersonal skills and the ability to interact with both technical and non-technical teams. Awareness of budgetary challenges (FinOps).

• Education : Bachelor's or Master's degree (Bac+5) in computer science, networks, systems administration, or equivalent.

• Experience : Minimum of 5 years of experience in a similar role (IT Operations, Systems/Network Administration, L2/L3 Support) with a production engineering focus.

• Languages : Technical English is mandatory (reading documentation, communicating with software vendors and suppliers).

3 Reasons to join us :

• Our Values: Six core values form the core of our company. Defined for employees by employees, our Airbus values shape the DNA of our business, reflecting the unique blend of qualities found in every member of our global family.

• Inclusion and Diversity: We foster an inclusive and rewarding work environment where everyone's diversity is valued and respected. An inclusive and diverse workforce drives innovation at Airbus. It makes us unique and contributes to better problem-solving.

• Compensation & Benefits: At Airbus, we build the future together and your success is our priority. Expect a comprehensive, competitive, and transparent compensation package (including salary, bonuses, profit-sharing, incentive plans, and a preferred employee share ownership plan), designed to reward the impact and performance you bring, both individually and collectively. We invest in your complete fulfillment: professional development (training, mentoring, international mobility), health coverage, retirement, and a strong commitment to supporting work-life balance (parental support, flexibility).

And for your daily life, benefits that make a difference :

• A dynamic CSE (Works Council) offering many advantages (company restaurant, children's recreation center, sports associations and complex, travel allowances, etc.).

• Transport Facilities : Take advantage of our corporate shuttles or the reimbursement of your annual transport pass.

Our recruitment process :

• Apply online.

• Review of your application by the recruitment team.

• Our positions require a security clearance; please complete the questionnaire that will be sent to you.

• Complete your recruitment interviews: an HR interview and a technical interview with your future manager.

• Receive your job offer!

Ready to take flight ? Take your career to the next level by applying online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Helicopters SAS

Employment Type: Permanent

Classe Emploi (France): Classe F12

Experience Level: Entry Level

Job Family: Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.