Junior
Customer Service Officer
- Main Duties & Responsibilities:
- Control of documentation and records
- Ensure that the filing & record keeping of Department are in line with BV procedures
- Issue job sheet for inspection assignment as required by Department Manager.
- Maintain and update sale & schedule logbooks
- Prepare monthly reports sale report and general report
- Issue and control invoicing processes
- Contact with client for inspection scheduling
- Provide logistics and other supplies to surveyors for the purpose of implementation of job assignment
- Perform all administrative activities as required for the operation of the Department
- Review all timesheet & expenses of surveyors / supervisors / sales staff / De.ty Manager and Manager for submission to relevant managerial persons for approval
- Assist in marketing & sale (prepare materials / in.t for proposal, tender, translation, etc. as required)
- Perform other assistant activities as and when reasonably requested by Manager and other staff.
- To do market research and define potential clients
- To decide the BV products can sell in the market in priority order
- To prepare a list of potential clients for the products
- To prepare a marketing & visit plans on weekly basis
- To perform the marketing & visit plans to get the following minimum information of service
- Prepare technical & financial proposal and draft of the contract.
- Assist in charge of the works on projects
- Assist the project implementation complies with BUREAU VERITAS methodology
- Contributes towards the client recognition of BUREAU VERITAS work and contributes towards future development
- Contributes towards the skills and know-how internal exchange
Candidate Profile
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University degree;
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At least 2 years’ experience in the customer services/ technical support/ Department assistant.
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Wide relation project management, project developer
Technical and professional skills
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Good communication
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Customer services
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Fluent in reading, writing & speaking English
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Good command in office software (Word, Excel, PowerPoint, …)
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Back-office admin skills
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Understanding of services for industrial, construction, power and utilities project, real estate…good capability in marketing & sales activities
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