Senior
Plant Customer Quality Engineer
Position Purpose & Key Responsibilities
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Handle customer claim analysis, coordinate cross-functional corrective actions, and ensure timely problem resolution.
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Lead warranty returns sign-off, conduct product analysis, and submit detailed reports to customers.
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Visit customer sites to address claims, capture customer voice, and strengthen relationships.
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Monitor and manage customer return materials including disposal, AX software updates, and defect coding.
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Drive effective problem-solving methodologies with internal teams to reduce customer complaints.
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Support the Customer Quality Manager in preparing MIS reports.
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Verify the effectiveness of action plans and ensure timely closure of corrective actions.
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BE Mechanical with 6-8 yrs experience in Customer Quality in Automotive industry.
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Strong communication and customer management skills, with a risk-based mindset and a solid analytical approach.
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In-depth knowledge of IATF 16949 and AIAG core tools.
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