Mid-Level
Customer Quality Engineer 客户端质量工程师
SCOPE AND PURPOSE:
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To ensure the diagnostic examination of product issues in the event of failure on a product on the market.
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To perform checks at customers/dealers/fleet' premises to collect data and to identify potential weaknesses and launch the problem-solving process.
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To perform statistical analysis of the warranty data.
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To spread brake system technical experiences (education) with customers and assure Sales Technical support.
ACTIVITIES:
Field monitoring/troubleshooting
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Immediate reaction/response in case of quality concern
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Diagnostic examination of product issues in the event of failure on a product on the market
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Periodical checks at customers/dealers/fleet ' premises to collect data and to identify potential weaknesses
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Prepares reports to describe the problems identified, outlines the most appropriate solutions and circulates all information regarding the diagnosis to Assurance Quality, Product Engineering and Operation
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Trigger the Problem solving activity
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Warranty analysis
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Collect and analyze warranty data
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Ensures statistical analysis of the data collected to understand performance
Technical Support / Training
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Sales Technical support
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Mechanics education in order to:
- spread brake system technical experiences
- reduce the issues caused by non-correct assembly
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Technical/Quality strategy diffusion
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