Manager, Site Reliability Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Site Reliability Engineering

Overview:

Who is Mastercard? At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Technology at Mastercard What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day. Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what’s next.

About the Role The Business Operations (Biz Ops) team is seeking a Manager, Business Operations Site Reliability Engineer (SRE) The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.

We are seeking a highly motivated and experienced Manager, Site Reliability Engineer (SRE) to join our growing team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor.

We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.

Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

All About You: BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.

• Ability to read, write, and understand code in one of the programming languages: Java, Spring Framework, Python.

• Strong understanding of DevOps principles, practices along with configuration management.

• Experience in operational and resilience designing, building, and operating large-scale, distributed systems.

• Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.

• Experience with algorithms, data structures, scripting, pipeline management, and software design.

• Systematic problem-solving approach, analytical, coupled with strong communication skills and a sense of ownership and drive.

• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.

• Strong leadership and mentoring skills.

• A passion for observability, automation and continuous improvement.

• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.

• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.

• Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies.

• Hands-on experience in Modernization through the adoption of Kubernetes and containerization technologies like Docker and Azure Container Registry.

• Ability to speak about Kubernetes from different perspectives: Comfortable handling Kubernetes discussions at the technical, business, or financial level.

• Strategizing, designing, and supporting highly efficient solutions on Public Cloud (Amazon Web Services, Azure or GCP) for security, resilience, performant, networking, availability, Blue-green deployments in context of business application.

• Azure DevOps (AZ - 400), Azure Cloud Developer (AZ-203) certificate is preferred.

• Hands-on expertise in diverse DevSecOps concepts/tools, especially on Azure DevOps, Pipelines, GitHub, GitHub actions.

• Knowledge of emerging technologies, various platforms, tools and products and their respective applications.

• Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions

Hiring Requirements

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.