Quality Assurance and Second Line Monitoring Team [ORM] – NFR Specialist @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

The NFR Hubs Romania team is an integral part of ING’s Non-Financial Risk domain. The team is responsible for ensuring consistent implementation of NFR frameworks, policies, and procedures, while fostering a collaborative and high-performing environment within the hubs. The responsibilities include the performance of second line monitoring on Key Controls for all entities of ING and involvement of (thematic) deep dives.

Your day to day

As a QASLM NFR Specialist, you will be responsible for:

• Support the NFR Quality Assurance & Second Line Monitoring (QA&SLM) team by contributing to assigned tasks and work on the team’s goals;

• Perform deep dives on top NFR risks in accordance with global and local priorities

• Perform second line monitoring on assigned key controls per framework;

• Work actively with colleagues to help deliver team objectives efficiently, focusing on risk-based approaches;

• Analyze the outcome of the SLM activities and share clear and transparent reports to the ING entities;

• Show a proactive attitude and eagerness to learn by taking responsibility for tasks and completing your work, even when challenges arise;

• Apply your solid understanding of non-financial risk and analytical skills to support internal teams and develop positive working relationships;

• Carry out assigned tasks independently, demonstrate initiative when possible, and help with changes that improve the team’s results;

• Contribute to ING’s non-financial risk management efforts and help maintain compliance with regulations by performing your duties diligently.

Specific tasks

• Contribute to performing second line monitoring activities on assigned key controls according to the established framework;

• Collect and review relevant documentation and evidence to support monitoring activities;

• Document findings and observations from monitoring reviews in a clear and structured manner;

• Contribute to the preparation of reports summarizing monitoring outcomes for internal stakeholders;

• Collaborate with team members to clarify issues and escalate concerns identified during monitoring;

• Actively participate in team meetings and training sessions to develop understanding of non-financial risk processes and best practices.

What you’ll bring to the team

• University/Post Graduate (Master’s) Degree;

• Knowledge of Non-Financial Risk Management Framework, governance and methodology including related processes, controls and relevant regulations (e.g. EBA, ECB);

• Understanding of Operational Risk Management Guidelines and related internal control standards (e.g. Fraud, Processing, TIPM, Resilience, etc.);

• 5+ years working experience preferably within the banking sector;

• Good knowledge of analytical, problem-solving, and delivery skills;

• Sound stakeholder management and influencing skills;

• Able to communicate clearly, good presentation skills, and coordination capabilities;

• Ability to work across geographies.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/Candidates tab).