Senior Client Manager

Job Description:

Are you an experienced professional with a passion for client relationships and strategy? Are you looking for an opportunity to play a key role in the success of international brands? If so, we want to hear from you!

Dentsu is seeking a Senior Client Manager to join our team and contribute to our mission of elevating client satisfaction. ** **Join our team and make an impact!

About dentsu

As champions for meaningful progress, we help our clients to win, keep and grow their best customers with best-in-class services and solutions in media, CXM, and creative. We all are striving to be a force for good — for our people, for our clients, for the industry and for our society. We keep our people at the centre, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

With more than 66,000 dedicated specialists teaming across 143 markets, our ‘8 ways’ shape and guide the way we do things here, so that, together, we can achieve the ‘never before’ for our clients, for society and for each other. We dream loud. We inspire change. We team without limits. We all lead. We make it real. We climb high. We choose excitement. We are a force for good. We are dentsu.

Your team

The dentsu media Multi-Market team is working for some of worlds well knowns brands, delivering digital media services to connect brands with consumers via best-in-class digital ad experiences and drive sustainable growth. We believe in the core principle of Value for All, by leading the transformation of the digital advertising industry so it creates an honest, clear & meaningful value exchange for our people, clients, society, consumers and the media industry. Together with 50+ like-minded colleagues we run develop and activate (digital) campaigns for advertisers over 60+ markets around the world. We have over 20 different nationalities in our teams and work closely with teams of Google, Meta, Amazon and many others to learn and use the most of those technologies. If you want to lead the transformation of the digital advertising industry with us, this role is just for you!

The role

The Senior Client Manager plays a critical role in supporting the Client Director in the successful delivery of the client account. You will manage the team and capabilities to ensure on-time delivery, excellence in execution, and drive collaboration both internally and externally with the client and partners.

As a Senior Client Manager, you will be responsible for managing the client account. You will also be responsible for coordinating with the internal & external teams to analysing the campaign performances. Furthermore, you should be identifying the clients' requirements and needs. You work on biddable campaigns with visibility from strategy implementation. Owning multiple workstream of exciting client accounts, confidently carrying out day-to-day responsibilities; ranging from media planning, DSP and tracking setup, analysis, and reporting on these outcomes to managers. Being comfortable conversing with clients on how Programmatic / Paid Social Advertising can be used to best meet their needs.

What are you going to achieve?

• Provide strategic leadership for the region by enabling teams to deliver exceptional products, translating overarching business priorities into operational excellence, and bridging senior leadership vision with day-to-day execution;

• Enable Exceptional Product & Campaign Delivery: Empower teams to deliver high-quality products and campaigns across markets, ensuring consistency, excellence, and client satisfaction;

• Translate Strategy into Execution: Drive overarching business and strategic priorities within the region, bridging senior leadership vision with day-to-day team delivery;

• Build & Develop High-Performing Teams: Lead, mentor, and empower talent, fostering accountability, collaboration, and continuous growth;

• Strengthen Stakeholder & Client Partnerships: Manage global relationships, proactively resolve escalations, and identify cross-sell and upsell opportunities to drive long-term client value;

• Drive Operational & Financial Excellence: Oversee workload forecasting, planning effectiveness, invoicing governance, and continuous process optimization to ensure efficiency and scalability;

• Measure & Elevate Performance: Establish and monitor key performance metrics, using data-driven insights to continuously improve service quality and regional impact.

Who are you?

• You have 6+ years’ experience working in paid media client service and/or strategic planning;

• You have strong people management skills;

• You have strong negotiation and relationship management skills;

• You have strong financial management skills;

• You have excellent consultative selling skills;

• You have excellent project management and problem-solving skills;

• You have advanced product & solution frameworks & methods experience;

• You have excellent communication, collaboration skills and attention to detail;

• You have advanced industry expertise;

• You have a passion for digital marketing and the desire to grow within this industry.

What do we offer?

• 3 extra days off (yes, at dentsu we take your well-being very seriously) - next to 25 annual holiday days off there are 3 Well-being Days;

• 2 Social Impact Days - you can volunteer for the cause of your choice;

• Extensive learning and development possibilities - wide range of in person and online training courses;

• Clear career progression - you can grow towards a Lead position; Needless to say that besides the vertical growth in your role there is plenty of opportunity to grow horizontally as well;

• Plenty of room for socializing and other cool things besides work, such as Friday afternoon gatherings, boot camps, boxing lessons, karaoke, a game of pool or table tennis and the well-known dentsu parties;

• A hybrid work model, we work 3 days at the office, 2 days at home;

• And, of course, a good salary and excellent fringe benefits.

Social Impact

As a global leader in media and digital communications, we understand the power we have to influence the way that people think, feel and act. We are not simply spectators.

Sustainable World

When it comes to climate action, there is no room for compromise. We are proud to be one of the first companies in the world to have our net zero target validated under the new SBTi Net-Zero Standard.

A Fair and Open Society

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing.

Digital for good

Healthy world needs healthy media. We are increasing our focus on digital empowerment, well-being and responsible content, including eliminating fake news and hate speech.

#LI-CK1

#LI-Hybrid

Location: Amsterdam

Brand: Dentsu X

Time Type: Full time

Contract Type: Permanent