Sales Support Associate (Dispatcher)

Overview

Ensure smooth operation of the dispatch function, as well as the collection of delivery KPIs

Accountabilities

Responsibilities

• Ensure orders are properly transferred

• Update KPI reports with dispatched Delivery CRs information

• Meet with assigned Delivery Drivers and brief on daily plan

• Review pending orders delivery report and discuss with each PSR

• Balance truck loads to ensure proper deliveries

• Perform rerouting when needed using standard process and guidelines

• Manage routing of customers assigned to his responsibility (when dynamic routing is available)

• Help to continuously improve the routing process and tools through field learning.

• Ensure asset levels are consistent with business needs and plans

• Coolers Deployment (In case of WS)

Job Dimensions

• Total delivered volume

• Percentage Returns

• Productivity Targets achieved (DD call completion rate, DD Strike rate)

• Truck utilization rate

• Routes Efficiency

• Truck conditions

• % Delivery call completion

• % Successful delivery

• %Delivery driver availability

Qualifications

• Numerical ability

• Planning skills

• Presentation skills

• Bachelor Degree

• 1 year Experience in sales in FMCG company is a must.

• Very good knowledge of main software applications of daily use (Microsoft office, routing software)

• Driving license is a must