Sr. Assistant, Technical support with German language skills

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world.

Job Purpose

Responsible for the execution of tasks in the Technology Support Services, ensuring data quality when dealing with distributor and wholesalers data and taking care of administration of field sales systems.

Key Responsibilities

Distributor and Wholesalers ERP interface and coordination

• Support distributors’ and wholesalers' system and CCEP ERP integration deployment

• Perform and monitor data sync, improve data quality of distributors/wholesaler data

• Support coordination, building and testing activities related to distributors’ and wholesalers’ ERP interfaces

Admin of Field Sales System

• Manage field sales system content (e.g., add / remove selling stories via Showpad) and manage field sales system admin (e.g., add / remove questionnaires, create campaigns)

• List active users and required roles/authorizations on specific field sales systems incl. licence management

• Apply & Test new implementations of field sales systems (e.g., testing new system versions)

Technology Query Management

• Elaborate and solve received queries and, when needed, escalate to II level of assistance

• Create incidents reports, analyse data and produce insights

• Communicate widespread IT issues to impacted stakeholders

• Conduct training on all field sales tools deployed - Corporate & Legacy- to enable an effective level I assistance

CRM Management

• Grant access, roles and manage user administration, including user onboarding, offboarding and change of roles

• Support CRM localizations to meet countries’ specificities and language requirements

• Test and implement new functionalities in coordination with BPT including activities

Experience required

Experience of training new processes or skills

Education & Qualifications required

• Relevant university degree

Language capability

• German - Advanced

Capability required & Expert level

• Software Troubleshooting

• Commercial Software eg Salesforce, SAP

• Service Management Tool

• Stakeholder Management & Coordination

Behavioural Capabilities

• Written & Verbal Communication skills

• Learning attitude

• Flexibility

• Proactivity

Our employee value proposition:

Being Rewarded

• Market Competitive Salary

• Annual Compensation & Bonus Cycle

• CCEP Shares Purchase plan & Matching Share

• Food Vouchers

• Flexible Working Allowance

Being Connected

• Everyone’s Welcome – Inclusion, Diversity & Equity Culture

• Keep In Touch program – in support of parental care

• Inspiring Office layout with Great beverages and Sofia subsidized canteen

• Referral Program

Being Developed & Valued

• Professional Qualifications Support & Sponsorship

• Ninja Community and Lean Six Sigma Certification

• CCEP learning platforms & Leadership training curricula

• Career Growth and Talent Progression

• Recognition program

Being Well

• Flexible & Hybrid Ways of Working

• Additional days paid leave at start and on top – Birthday, Qualification & Volunteering;

• Wellbeing & Sports program, including corporate discounts & subscription fees

• Wellbeing Community & Initiatives

• Employee Assistance Program

• Additional Health Plan & Dental Insurance

Being Inspired

• Social Projects & Community Charity programs

• Participation in Corporate Challenges - marathon, sports, fun

• External life coach speakers and Work-Life balance lectures

• Team Building & Fun Events

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.