Customer Project Manager

Job Title

Customer Project Manager

Job Description

The Customer Project Manager is responsible for leading the execution of complex tasks to ensure deliverables meet customer expectations, timelines, budgets, and quality standards. The role provides expert guidance on technical and operational issues, resolving advanced problems to maintain high customer satisfaction, operating with limited supervision. The role builds effective relationships with internal and external partners, develops comprehensive project plans, and coordinates cross-functional teams. The role analyzes performance data for strategic insights, handles high-level risks and change requests, and oversees the technical integration of products. The role supports presales with technical expertise and ensures effective stakeholder communication.

Your Role:

• Managing and supporting effective and efficient the planning and execution of the order realization process and overall responsible to ensure sales recognition with District/cluster Managers for the assigned countries

• Effectively communicates to internal and external stakeholders, engages people and conducts critical messages, Ensure seamless linkage & communication loop between clusters, district manager, distributors, regional supply chain manager

• Identifies opportunities for performance improvement within own group and related environment using Lean tools and continuous improvement.

• Customer satisfaction with the installation and delivery process, Has a solid understanding of Customer needs

• Execute on the project management processes according to plan and in line with the blueprint processes, Ensure proper projects documentation.

• Active involvement in the Order Acquisition Process (OAP)

• Manage inventory within the district targets (vs MAT sales) commercial, demo and aged for the assigned countries

• Manage 3rd party purchasing (materials and services) related to equipment sales

• Ensure seamless data accuracy in PSA and CPMD (project management tools)

• Manage risks related to sales recognition and Order Realization Process (ORP) whilst working with supply chain Manager

• Full ownership of escalations from customer and distributors via the proper channels and following the escalation process

• Coordinate customer acceptance and handover with supply chain Manager

• Ensure full compliance with all Business and Q&R policies and procedures.

• Ensure project execution is within the budget. Maintain normative reservation up to date for assigned countries

• Forecasted and actual Market Cycle Time (MCT) within the norms

• Schedule stability performance and review

• Run the weekly / bi-weekly / Monthly cadence with distributors, drive and track actions for assigned countries

• Demand planning monthly submission for assigned countries and weekly S&OE process data flow.

• Full ownership of Frozen Period process in the assigned countries

• Support Philips channel partners in assigned countries with project management topics (Know How, technical support, Layouts, calculation, etc…)

You are the right fit if;

• Bachelor's / master's degree in business administration, Engineering, Science or equivalent.

• Around 8 years' experience in healthcare sector, mainly in managing, executing projects – preferably in Medical Imaging products

• Excellent communication and stakeholder management skills

• Knowledge of Lean, value stream and process management to drive improvements and to solve complex problems

• Excellent command of English both spoken and written is a must

How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. this role is a /field/ role.

About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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