Operations & Customer Support Specialist (Credit Bureau Operator)

Key Responsibilities

• Provide first-line support to customers regarding technical onboarding, account activation processes, and internal administrative procedures.

• Monitor and report issues identified in testing and production environments, ensuring timely communication and coordination with both customers and service providers.

• Analyze customer requests, translate business needs into clear and actionable tickets for relevant internal teams, and proactively follow up to ensure timely resolution.

• Independently manage data subject rights requests from initial receipt through data collection, analysis, and final response, ensuring compliance with applicable regulations and internal procedures.

• Support marketing initiatives and contribute to the management of social media activities related to CRIF services.

• Assist in the preparation, verification, and distribution of invoices.

• Collaborate with partners to identify and develop new distribution channels and business opportunities.

Qualifications & Requirements

• Minimum 3 years of professional experience in a similar role, such as Customer Relations, Customer Success, Operations Specialist, or B2B Financial Services Operations.

• Experience in lending, fintech, digital finance, or financial services is considered a strong advantage.

• Bachelor’s degree in Business Administration, Finance, Economics, Information Systems, or a related field.

• Fluency in English, both written and spoken, is required.

• Knowledge of credit markets and financial products is an advantage.

• Strong technical aptitude with advanced proficiency in Microsoft Excel.

• Excellent communication, stakeholder management, and interpersonal skills.

• Strong organizational and problem-solving abilities with attention to detail.

• Ability to work effectively in a fast-paced environment and manage multiple priorities under pressure.

What We Offer

• Opportunity to work in a dynamic and international environment.

• Exposure to the financial services and fintech ecosystem.

• Professional growth and development opportunities.

• Collaborative and supportive team culture.