Account Manager

Who we are

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

• ? Our culture and strong values.
• ? Our career development philosophy.
• ? Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

THE JOURNEY

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement

• Be responsible for your partners' business performance and ensure their growth. Build reports and analyze main KPIs. Take action to reach your goals and company OKRs

• Own partners' relationships end to end, from the top to the bottom line of the P&L

• Get feedback from partners and translate it into product, marketing, and operations improvement.

• Guarantee partners' content quality

• Increase Glovo's visibility through marketing activations with partners in their offline stores

• Improve Glovo’s revenue through commission renegotiations and monetization of your partners

• Be the main point of contact between Glovo's different areas and the partner

Qualifications

• You have 2+ years of relevant hands-on sales / account management/Consulting experience

• Strong Commercial skills & Negotiation Skills

• Strong analytical skills. Ability to look for the root cause of a problem and to solve it based on data

• Get things done attitude, proactive, organized, and obsessed with details

• Exceptional verbal and written communication skills with an aptitude for building strong client relationships

• A high level of interpersonal and influencing skills, an empathetic, inclusive, and curious attitude

• Comfortable working in a high-growth and high-performance start-up environment

• A degree in Business Administration, Marketing, or Engineering is a plus, SQL and visualization tools knowledge is a big plus

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• ? Top-notch private health insurance to keep you at your peak.

• ? Monthly Glovo credit to satisfy your cravings!

• ?️ Extra time off, the freedom to work from home one day a week, and the opportunity to work from anywhere for up to three weeks a year!

• ? Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!