Relationship Manager - VP or SVP level

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $150,000 - $250,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do: We are seeking a highly motivated and experienced Relationship Manager at a Vice President or Senior Vice President level to join our Venture Banking team on the West Coast (San Francisco or San Diego area), dedicated exclusively to the Life Science and Healthcare sector. This is a senior individual contributor role focused on originating and deepening relationships with venture-backed companies across therapeutics, diagnostics, medical devices, digital health, and healthcare services.

The Relationship Manager will serve as a trusted financial partner to founders, management teams, and venture capital investors — bringing deep sector expertise, a robust professional network, and a consultative approach to client development.

What Do You Need?

• The VP level requires a minimum of at least 5-7 years venture banking or related experience, and the SVP level requires a minimum of 8-10 years venture banking or related experience.

• Originate and grow new client relationships, proactively source and close banking relationships with venture-backed life science and healthcare companies through a disciplined pipeline strategy and sponsor network.

• Serve as a trusted advisor to portfolio clients, acting as the primary relationship point of contact, delivering tailored financial solutions and partnering across treasury products to meet evolving client needs.

• Drive ecosystem engagement and deal sourcing. Build presence with VC and PE sponsors, incubators, and industry associations to generate referrals and represent the firm at key sector conferences and events.

• Structure and support credit opportunities, collaborate with credit officers to structure and present venture lending solutions, monitor portfolio health, and proactively manage covenant compliance and risk.

• Provide sector expertise and thought leadership. Staying current on life science and healthcare funding trends, share market intelligence with clients and internal teams, and help develop junior talent.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.

• Familiar with AI & Automation tools.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.