Field Service Engineer IGT Systems

Job Title

Field Service Engineer IGT Systems

Job Description

Field Service Engineer IGT Systems

You deliver hands-on and remote technical support, resolve issues with precision, and drive outstanding customer service while continuously building your expertise.

Your role:

• Delivers technical support (both onsite and remote) and maintenance services to customers, performing troubleshooting, repair, upgrades, and installation of products and services with growing independence, while consistently adhering to regulatory guidelines and company standards.

• Documents service activities and findings in detail, including diagnostics, resolution steps, test procedures, and case status, ensuring accuracy and completeness to maintain transparency, traceability, and knowledge sharing.

• Works under limited supervision and established processes, applying independent judgment to navigate operational policies, ensuring compliance and delivery of consistent, high-quality service.

• Acts as a specialized resource for assigned business group(s), utilizing an in-depth understanding of the organization's tools and processes to provide expert support and guidance, contributing to the group's success and efficiency.

• Tracks and records service activities such as customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency, accountability, and process improvements.

• Prepares thoroughly for service visits by diagnosing potential issues, organizing required parts, and developing structured action plans, with a focus on achieving first-visit resolution to maximize service effectiveness and customer satisfaction.

• Actively addresses customer escalations, complaints, and feedback, coordinating the implementation of solutions to maintain trust and ensure timely, effective resolution of both routine and more complex issues.

• Executes moderately complex to complex service tasks in the field, utilizing diagnostic tools and troubleshooting techniques to resolve customer concerns efficiently and ensure reliable product performance.

• Supports business growth through customer engagement, identifying potential sales opportunities, upgrades, or value-added services during service visits, contributing to customer loyalty and organizational success.

• Develops and maintains technical expertise on assigned products and services, continuously expanding knowledge and identifying opportunities for improvement in service delivery and customer support.

• Participation in the 24/7 duty

You're the right fit if: (4 x bullets max)

• High School Diploma, Vocational Education, Bachelor's Degree, or equivalent in Engineering, Medical Sciences, or a related scientific field

• Minimum 2 years of experience in Diagnostic Imaging (field or hospital-based) service environment or minimum 4 years of experience in Electromechanical industries. CT experience and Order Equipment Manufacturer (OEM) training highly preferred.

• Troubleshooting skills

• Product Repair & Maintenance

• Equipment Installations

• System Upgrades & Maintenance

• Technical Documentation

• Escalation Management

• Service Operations

• Project Planning & Management

• Fluent in French and English.

• Fluent in Dutch ideally.

• Open to travel 90% of the time on the field

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities.​ Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.​

This role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here.

• Discover our rich and exciting history here.

• Learn more about our purpose here.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.