Workplace Experience Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description – Workplace Coordinator

The Workplace Coordinator is responsible for the day-to-day coordination of workplace and facilities services at the Site, ensuring all activities are delivered through specialized third-party providers in line with the outsourced service model defined in this SOW. This role acts as the primary on-site operational point of contact and is accountable for vendor coordination, service execution, purchasing support, invoicing follow-up, workplace administration, and issue escalation to maintain a safe, compliant, and effective workplace environment.

Key Responsibilities

• Serve as the primary on-site point of contact for workplace and facilities operations.

• Coordinate all site services through specialized vendors, including cleaning, pantry and beverage services, office supplies, mail and shipping, utilities support, signage, pest control, and maintenance-related services.

• Manage vendor relationships, including service scheduling, follow-up, performance monitoring, service report review, and escalation of service failures or risks.

• Support sourcing and procurement activities for workplace and facilities needs, including purchase requests, quotation follow-up, vendor onboarding coordination, and compliance with approved processes.

• Administer site purchasing and accounts payable activities, including invoice tracking, validation support, goods and services confirmation, and timely follow-up to support vendor payment.

• Monitor service delivery against scope, service levels, budget parameters, and workplace standards established in the SOW.

• Track operational issues, maintain logs and status updates, and escalate deviations, risks, or urgent incidents in a timely manner.

• Coordinate workplace administration activities such as office supplies, pantry inventory, basic workplace consumables, shipping requests, and general site readiness.

• Support landlord and building management coordination for site-related operational matters, access, building services, and issue resolution.

• Support emergency preparedness, business continuity, and site safety processes by coordinating required actions, documentation, communication, and vendor response.

• Prepare recurring operational updates, service summaries, and reporting on vendor performance, open issues, and workplace needs.

• Promote a positive workplace experience through responsive service coordination, effective communication, and continuous follow-up on user needs.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Facilities Management, Hospitality, Operations, or a related field preferred.

• 3–5 years of experience in workplace, facilities, office operations, or vendor coordination roles.

• Experience working in outsourced service environments and coordinating specialized third-party providers.

• Experience supporting procurement, purchase order processes, invoice administration, and operational budgeting.

• Strong understanding of workplace operations, service delivery coordination, and customer service standards.

• Fluent Spanish and English required.

Key Skills and Competencies

• Strong vendor management and service coordination skills.

• Procurement and purchasing administration capability.

• Basic financial administration and invoice follow-up.

• Excellent organization, prioritization, and follow-through.

• Strong communication and stakeholder management skills.

• Problem-solving and escalation management.

• Attention to detail and compliance orientation.

• Ability to manage multiple services and deadlines simultaneously.

• Customer-focused mindset with a proactive service approach.

• Proficiency in Microsoft Office and workplace or facilities systems used for service tracking and reporting.

Location:

On-site –Mexico,MEX

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.