Customer Services Manager

Localidad: Al Qassim País: Arabia Saudí Empresa: FCC AQUALIA Nº Vacantes (puestos): 1

Funciones

Responsabilities:

• Respond to customer inquiries: Promptly address questions related to water services, billing, and account information.

• Complaint management: Investigate and resolve complaints regarding water quality, billing discrepancies, or service interruptions.

• Billing and payments: Assist with billing inquiries, explain charges, and process payments accurately.

• Service requests: Handle requests such as new connections, disconnections, and meter readings.

• Customer information: Educate customers on water conservation, usage guidelines, and applicable regulations.

• Documentation: Maintain accurate records of interactions, transactions, and requests.

• Communication: Interact effectively with customers via phone, email, and in person.

• Coordination with field teams: Collaborate to schedule maintenance, repairs, or inspections based on customer needs.

• Emergency response: Manage critical situations, such as service interruptions, providing timely updates.

• Continuous improvement: Identify opportunities to improve processes and enhance customer satisfaction.

• Regulatory compliance: Ensure compliance with regulatory standards and policies.

• Cross-functional collaboration: Work closely with other departments (billing, maintenance, engineering) to resolve

Requisitos

Requirements:

• Proven experience in customer service and CRM within the utilities sector (minimum 10–15 years). Experience in water management will be highly valued.

• University degree in Finance or Engineering related to the field. Additional postgraduate studies in Marketing, Customer Service, or Billing will be considered a plus.

Se ofrece

What We Offer:

• Full-time position

• Permanent contract

• Competitive salary aligned with the candidate’s profile and experience

• Continuous training and development

Equal Opportunities

Aqualia is committed to equality and work-life balance. We hold the efr certification (Family-Responsible Company) as well as the DIE (Equality in the Workplace Distinction).

Our recruitment process guarantees equal opportunities without discrimination based on race, color, religion, age, sexual orientation, gender identity, culture, disability, or any other condition.