Customer Support Specialist (f/m/d)

Location: Mannheim, Baden-Wurttemberg, Germany

Job ID: R0127391

Date Posted: 2026-05-28

Company Name: HITACHI ENERGY GERMANY AG

Profession (Job Category): Sales, Marketing & Product Management

Job Schedule: Full time

Remote: No

Job Description:

The Opportunity

In this role, you will play a key part in ensuring the smooth commercial execution of our projects. You will oversee billing processes, ensure compliance with accounting and tax regulations, and serve as a vital interface between project teams, finance, and external stakeholders. Success in this role requires close collaboration with cross-functional teams and a strong team-oriented mindset.

How You’ll Make an Impact

• Manage end-to-end customer invoicing in line with HGB / IFRS and tax regulations across project, service, and rental business

• Oversee billing plans, advance payments, and bank guarantees

• Monitor receivables and drive follow-up on overdue payments

• Handle credit notes and ensure overall billing accuracy

• Coordinate master data (MDG) workflows for business partners

• Prepare export, customs, and shipping documentation including compliance requirements

• Act as a commercial partner to Sales and Project Management throughout the project lifecycle

• Ensure compliance with internal controls (SOX), audits, and regulatory standards

Your Background

• Degree in Business Administration, Finance, Accounting, or similar qualification

• Relevant experience in commercial project handling, accounting, or controlling

• Strong SAP knowledge (ideally SD and CO) and good understanding of billing processes

• Solid knowledge of HGB / IFRS and tax regulations

• Strong analytical skills with a structured and detail-oriented working style

• Team-oriented mindset with the ability to collaborate across functions and cultures; fluent in German and English

More about us

• Future: A growing and secure working and market environment

• Team: A motivated and supportive team with a mix of young and experienced colleagues by your side

• Collective Agreement: IG Metall collective agreement including additional payments

• Vacation: 30 days of vacation

• Fitness: Access to numerous fitness studios across Germany

• Company Bike: Use of our job bike program

• Discounts: Our discount portal offers many benefits

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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