Application Reliability Engineer (eCommerce)

We are looking for an Application Reliability Engineer (eCommerce) to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.

Position Snapshot:

• Location: Bengaluru, Karnataka, India

• Type of Contract: Permanent

• Grade: Band 2

• Type of work: Hybrid

• Work Language: Fluent Business English

The Role:

By joining Nestlé Nespresso Digital and Tech Team, you will be working on the technology powering the Nespresso eCommerce business. You will work in a direct-to-customer context with significant volumes and traffic and a very rich feature offering, being part of a large engineering organization with direct impact to the online business.

As a Reliability Engineer for eCommerce Solutions, you will be part of the team whose focus is on enhancing the performance and reliability of our new eCommerce solution based on commercetools.

In This Role, You Will:

• Be part of the change process for eCommerce Solutions by:

  • Collaborating with development teams during the eCommerce change process to ensure that all observability requirements are met and functioning correctly prior to the deployment in production.
  • Reviewing and approving the deployment process of changes in production.
  • Conducting sanity tests post-deployment to validate changes.

• Be part of the incident response process by:

  • Acting as a layer 3 support for incidents escalated from layer 2 teams.
  • Troubleshooting incidents to determine if development changes are required and assign tasks to the appropriate development teams.
  • Managing complex configurations and providing solutions for service restoration.
  • Participating in an on-call 24x7 team roster to collaborate in case of major incidents (activity to be started after an onboarding period).
  • Conduct deep troubleshooting and root cause analysis after major incidents.

• Shape the future of eCommerce Solutions by:

  • Analyzing observability data and incident reports to identify weaknesses in the eCommerce solution.
  • Proposing improvements and optimizations based on data-driven insights and trends.
  • Collaborating with cross-functional teams to implement enhancements that improve solution reliability.

What We’re Looking For:

• Bachelor’s degree in computer science, Engineering, or a related field.

• Proven experience (4+ years) in a reliability engineering role, preferably within eCommerce or SaaS environments.

• Proficiency with monitoring tools such as Grafana, Akamai mPulse, and Dynatrace.

• Strong understanding of headless architecture and API integrations.

• Experience in TypeScript and frontend technologies such as React.

• Excellent problem-solving skills and the ability to work collaboratively in a virtual team environment.

• Strong communication skills in English, both verbal and written.

Extra Skills That Set You Apart:

• Strong understanding of https://commercetools.com/

• Development background preferred.

• Used to work under pressure during incidents: stay focused, prioritize the resolution of incident.

• Experience working in international, cross-functional teams with Agile methodologies.

• Strong collaboration skills with a focus on documentation, governance, and knowledge sharing.

We Offer You:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Flexible work policies including core hours and options for working from home. Discuss with us during the recruitment process to understand what flexibility could look like for you!

• Genuine opportunities for career and personal development through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.

• Modern "smart office" locations providing agile workspaces. Our state-of-the-art campus is equipped with areas to co-create, network, and chill!

• International, dynamic & inclusive working environment with attractive additional benefits.

• The pride to work for a B Corp certified company and one of the world’s most trusted brands.

The Hiring Process:

• Your Application: Submit your application, and we'll review it carefully (make sure your CV is in English as the hiring team is international).

• Initial Screening: Relevant candidates will be contacted by our Talent Acquisition team for an initial interview.

• Hiring Manager Interview: Selected candidates will then meet with the hiring manager to discuss the role and their experience in more detail.

• Stakeholder Interview: Candidates will engage with potential team members to assess fit and collaboration.

• Leadership & HRBP Interaction: Candidates will have a discussion with our leadership team & HRBP.

• Feedback: After interviews, we provide feedback to all candidates.

• Job Offer: Successful candidates will receive a formal offer.

• First Working Day: Once the offer is accepted, we’ll welcome you on your first day!

About Nespresso:

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest. In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability. People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count. Join Nestlé #beaforceforgood