Senior

Manager, Sales Operations

Mondelēz International

Mumbai, India, Selangor, Malaysia, Manila, Philippines · Hybrid

Job Description

Are you Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

We are seeking an experienced and dynamic professional to join our team as the o9 Training Lead.

SAP S/4 Hana and o9 Planning Transformation is a multiyear journey and provides a significant opportunity to transform and optimize business capabilities in service of our Vision 2030. MDLZ is proceeding with a Smart Field approach, which means reviewing processes for opportunities to harmonize them, improve user interfaces, creating a digital core of systems that talk to each other, and more.

You will be responsible for developing and implementing comprehensive training programs to ensure a successful rollout of o9 across the globe, collaborating closely with project leadership, global design, and regional delivery teams.

How you will contribute

You will:

Formulate the o9 Training Strategy:

Formulate the o9 training strategy, approach, and curriculum for the project team, key users, and end users.
Oversee the design and development of a role-based o9 training program across the organization.
Establish clear ways of working across global, regional, and BU teams and with the vendor content creation teams.
Collaborate with subject matter experts to ensure requirements are gathered and training content aligns with MDLZ business processes.
Partner closely with the S4 Training Lead for program synergies.

Training Delivery:

Partner with the vendor team to develop a "train the trainer" approach to equip selected individuals across different regions with the knowledge and skills necessary to independently deliver o9 training.
Utilize various training methods, including workshops, e-learning, and hands-on exercises, to enhance user proficiency in o9.
Ensure a training client with usable data is available to support training delivery.
Leverage MDLZ’ learning management system (LMS) to organize, distribute, and track training materials and participants' progress.
Implement a process to monitor the effectiveness of the training delivery and proficiency of participants.

Content Creation, Documentation, and Materials:

Develop and set instructional design standards and templates to ensure materials are engaging, informative and tailored to MDLZ audiences and business processes.
Manage the creation of o9 training documentation, manuals, and multimedia materials to support the o9 Core Model and BU/Market variances.
Collaborate with and manage the vendor content creation team.
Ensures training material is translated if it is a BU requirement.
Regularly update training materials to reflect system updates, enhancements, and changes.

Stakeholder Management:

Collaborate with key stakeholders, including SMEs, project managers, business leaders, and vendors to understand training needs and ensure alignment with project goals.
Build and maintain relationships with regional teams to ensure consistency in global training standards.

Performance Measurement:

Define, develop, and implement a process to monitor the effectiveness of training delivery and proficiency of participants.
Gather feedback from training participants, stakeholders, and vendor teams to continuously improve the training curriculum.

Are you Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

We are seeking an experienced and dynamic professional to join our team as the o9 Training Lead.

How you will contribute

You will:

Formulate the o9 Training Strategy:

Formulate the o9 training strategy, approach, and curriculum for the project team, key users, and end users.
Oversee the design and development of a role-based o9 training program across the organization.
Establish clear ways of working across global, regional, and BU teams and with the vendor content creation teams.
Collaborate with subject matter experts to ensure requirements are gathered and training content aligns with MDLZ business processes.
Partner closely with the S4 Training Lead for program synergies.

Training Delivery:

Partner with the vendor team to develop a "train the trainer" approach to equip selected individuals across different regions with the knowledge and skills necessary to independently deliver o9 training.
Utilize various training methods, including workshops, e-learning, and hands-on exercises, to enhance user proficiency in o9.
Ensure a training client with usable data is available to support training delivery.
Leverage MDLZ’ learning management system (LMS) to organize, distribute, and track training materials and participants' progress.
Implement a process to monitor the effectiveness of the training delivery and proficiency of participants.

Content Creation, Documentation, and Materials:

Develop and set instructional design standards and templates to ensure materials are engaging, informative and tailored to MDLZ audiences and business processes.
Manage the creation of o9 training documentation, manuals, and multimedia materials to support the o9 Core Model and BU/Market variances.
Collaborate with and manage the vendor content creation team.
Ensures training material is translated if it is a BU requirement.
Regularly update training materials to reflect system updates, enhancements, and changes.

Stakeholder Management:

Collaborate with key stakeholders, including SMEs, project managers, business leaders, and vendors to understand training needs and ensure alignment with project goals.
Build and maintain relationships with regional teams to ensure consistency in global training standards.

Performance Measurement:

Define, develop, and implement a process to monitor the effectiveness of training delivery and proficiency of participants.
Gather feedback from training participants, stakeholders, and vendor teams to continuously improve the training curriculum.

What you will bring

A desire to lead the future for our company and accelerate you career with experience and knowledge in:

6+ years’ experience planning, designing, and leading training programs.
Proven experience in designing and delivering large-scale training programs.
Excellent communication and interpersonal skills, with the ability to engage and train diverse global audiences.
Partnering with leaders, building relationships, and influencing outcomes.
Proficiency in learning management systems (LMS) and e-learning rapid development tools (for example WorkDay, Articulate, and Captivate).
Handling complexity, working across different geographies and cultures with internal and external stakeholders.
System implementation exposure highly preferred.

Nice to have:

Experience of o9 implementations.

Education / Certifications:

Bachelor's degree in business administration, Project Management, Communications, or relevant experience.

Travel requirements: Yes, less than 10%

Work schedule: Hybrid

Supporto alla Relocation disponibile?

Nessun supporto disponibile per la relocation

Riepilogo business unit

Alla Mondelēz International, la nostra missione è fornire ai consumatori lo snack giusto, al momento giusto, preparato nel modo giusto. Ciò significa offrire una vasta gamma di snack deliziosi e di alta qualità che nutrono i momenti della vita, realizzati con ingredienti e confezioni sostenibili per i quali i consumatori possono sentirsi bene.

Disponiamo di un’ampia gamma di forti marchi internazionali e locali, tra cui molti nomi rinomati come i biscotti Oreo, belVita e LU; il cioccolato Cadbury Dairy Milk, Milka e Toblerone; le caramelle Sour Patch Kids e la gomma da masticare Trident. Siamo orgogliosi di mantenere la prima posizione a livello globale nel business dei biscotti, cioccolato e caramelle e la seconda posizione per le gomme da masticare.

I nostri 80.000 produttori e fornai si trovano in oltre 80 paesi e vendiamo i nostri prodotti in oltre 150 paesi in tutto il mondo. Le nostre persone sono stimolate a crescere e sono fondamentali per vivere il nostro scopo e i nostri valori. Siamo una comunità diversificata che può far accadere le cose e farle accadere velocemente.

Mondelēz International è un datore di lavoro che offre pari opportunità e tutti i candidati qualificati verranno presi in considerazione ai fini dell’impiego a prescindere da razza, colore della pelle, religione, sesso, orientamento o preferenza sessuale, identità di genere, origine nazionale, stato di disabilità, stato di veterano protetto oppure qualsiasi altra caratteristica protetta dalla legge.

Tipo di lavoro

Contratto a tempo indeterminato

Sales Operations

Sales

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