Customer Care Associate with German or Italian - Sensitech

Role: Customer Care Associate with German or Italian - Sensitech Location: Prague Contract type: full time

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

About the role

The Customer Care Associate acts as the central liaison between customers and internal departments — a key connector ensuring a smooth customer experience from onboarding through post-sales support. Like the “spin in a web,” this role coordinates across multiple departments, balancing customer’s needs with our internal process to deliver efficient and professional service. The role aligns with the company’s overall goals, such as ensuring on-time delivery, maintaining a high Net Promoter Score (NPS), and continuously improving customer satisfaction and operational excellence.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.

Requirements

• University degree in Business or related field.

• Minimum of 5 years’ experience in customer relationship and customer operations role with progressive responsibilities.

• Experience with Quality Management Systems.

• Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts.

• Proven ability to influence and interact with all levels of organization.

• Advanced English + Advanced German or Italian, any other EU language as an advantage.

Responsibilities

• Act as the main liaison between customers and internal departments (Sales, Supply Chain, Operations, and Finance) to ensure seamless communication and support on matters such as pricing updates, inventory, logistics, order planning, credit management, and payments.

• Manage tickets and cases through Salesforce, ensuring timely resolution according to defined milestones.

• Serve as the primary customer contact, managing inquiries, various requests (related to product, software and more), and follow-up actions with professionalism and accuracy.

• Maintain ERP data, including price lists, customer accounts, part codes.

• Onboarding Customers on E-Commerce Platform including account management

• Process customer orders in ERP system

• Issue Quotation

• Handle complaints, returns (RMA), and other post-sales service activities.

• Create OSR (Order Special Requirement) and PKG (Packaging) documentation

• Support sustainability initiatives, including takeback programs

• Coordinates and participates in training of new employees

• Complete projects with little supervision and/or direction

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Pay Range: Kč399,600.00 CZK-Kč998,400.00 CZK