Sr Account Manager Top Accounts Ukraine

Who we are

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

• ? Our culture and strong values.
• ? Our career development philosophy.
• ? Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

THE JOURNEY

• Onboard new partners on our platform by providing them with all the necessary tools and information to start working

• Establishing relationships with new clients and maintaining and nurturing business relationships with existing clients to deliver the highest level of commercial and customer service to our partners

• Gather all the insights from our partners to create an amazing experience for them and our customers, tackle problems to raise the bar

• Drive deals to closure in a new business environment

• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)

• Improve Glovo’s revenue through commission renegotiation and selling assets plans

• Understand, build action plans and follow up on churned and inactive partners

• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers

• Meet monthly and quarterly objectives defined by the company. Forecast and track key account metrics

• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference.

Qualifications

Qualifications

• Strong business knowledge. 3 - 5 years of account management experience

• Have excellent communication skills

• Detail-oriented, proactive, organized and autonomous

• Negotiation skills

• Data-driven profile

• An empathetic, inclusive, and curious attitude

• Self-starter who can work in a highly demanding environment (impossible is not Glovo, you make everything happen)

• Ability to influence stakeholders to help achieve your goals

• Experience with online productivity tools such as Office 365, Salesforce

• Experience in a high-growth digital startup business is a plus.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.