Director, Employee Relations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Employee Relations

Overview Mastercard is seeking an experienced Employee Relations professional to join the Global Employee Relations team. In this role, you will partner closely with People Business Partners, Employment Law, Compliance, and business leaders to deliver consistent, compliant employee relations practices aligned with Mastercard values and applicable laws.

The Role

• Serve as a key resource to research to apply a deep understanding of employment laws and employee relations best practices to interpret, develop, implement and maintain global ER policies, procedures and guidance that promote a safe, inclusive and legally compliant workplace.

• Conduct fair, timely investigations into alleged policy and/or legal violations, including claims of discrimination, harassment and workplace policy violations; ensure consistent case handling and documentation through resolution across different regions. Reach equitable conclusions and recommend appropriate correction action to support our culture and mitigate risk.

• Liaise with and support Legal on privileged investigations and discovery requests, support e-discovery and Electronically Stored Information searches for claims, attorney letters, and agency charges.

• Develop and deliver training to educate employees and people leaders on employee relations topics and compliance obligations, at times partnering with Legal as well.

• Support execution of key ER initiatives and workstreams, ensuring timelines, dependencies, and deliverables are effectively managed.

• Consult on employment screening processes, including background checks, in alignment with policy and local requirements.

• Support internal and external audits, reviews, and inquiries by compiling required information and maintaining thorough employee relations documentation.

• Partner on the project management of key employee relations strategic workforce initiatives.

• Manage compliance with required notices, deadlines, and postings; maintain record-keeping standards in accordance with local requirements.

• Drive continuous improvement by identifying themes and helping to enhance employee relations processes, controls, and operating rhythms.

• Demonstrate sound judgment and discretion; safeguard sensitive and confidential information; and act in a manner that protects employee trust and Mastercard’s reputation.

All About You

• 6+ years of experience in Employee Relations, Human Resources, HR Compliance, or a related function; an advanced degree (e.g., master’s) and/or legal background with employment law experience is preferred

• Deep understanding of applicable federal and state employment laws and agency processes and ability to interpret/understand global laws and processes.

• Experience advising on a broad range of employee relations matters, including hiring, performance management, disciplinary processes, reorganizations, and workplace dispute.

• Experience supporting or leading projects/workstreams in a cross-functional environment

• Strong data orientation, with experience auditing, validating, and analyzing case or compliance data

• Strong written and verbal communication skills

• Strong analytical, problem-solving, and conflict resolution skills

• Strong attention to detail

• Ability to prioritize and deliver results in a fast-paced, global, matrixed environment.

• Proficiency with case management systems (e.g., HR Acuity), Microsoft Excel, and e-discovery tools.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges