Associate Director, Global People Experience

Role: Associate Director, Global People Experience

Location: Hyderabad

Full/ Part-time: Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

The HR Ops Assoc Director position influences business decisions made by leadership and recommends functional strategies and operational plans with direct impact on results. Recognized within the organization as a thought leader in area of expertise. Problems are complex and require extensive investigation and analysis. Requires communication with executive leadership. Establishes and implements critical functional strategies and operational plans for the area of responsibility, with impact on the achievement of results. Focus is on medium to-long term strategies (e.g., 2 - 3 years) to achieve business results, which may require substantial development of new processes, standards or operational plans. Typically negotiates and compromises to influence internal and external parties to accept concepts, practices and approaches of the job area. Requires ability to communicate with senior executive leadership regarding matters of strategic importance to the organization. Frequently conducts briefings to senior leaders both within and outside of the function. Requires expert knowledge of multiple work areas typically obtained through advanced education combined with experience.

Key Responsibilities:

Experience Strategy & Design

• Define and evolve the future‑state experience strategy and design principles for key employee and manager journeys, with explicit ownership of HR experience design for onboarding and offboarding.

• Lead experience design for high‑impact “moments that matter”, ensuring experiences are simple, consistent, and human‑centered across geographies.

• Apply service design, journey mapping, and customer‑centric methodologies to improve usability, reduce friction, and strengthen trust in HR services.

• Embed co‑creation with employees, managers, and HR stakeholders into experience discovery and design.

• Inspire customers and key stakeholders by crafting tailored communications and engaging storytelling, delivering key messages via focus groups, preview briefings, Town Halls, internal communications platforms and other vehicles.

Digital, Automation & AI‑Enabled Experiences

• Shape and maintain a global digital experience roadmap spanning:

  • Workday Journeys and self‑service experiences
  • Leveraging knowledge, search, guidance, and notification capabilities to enable intuitive, self-serve experiences
  • Agentic HR support, including employee-facing HR agents and AI-enabled experiences

• Identify and apply opportunities for automation and AI‑enabled capabilities, including the use of Copilot and agent‑based approaches, to improve experience quality, speed, and decision support.

• Translate experience intent into clear solution design direction and priorities for HR Technology and Digital teams.

• Lead the design, piloting, and scaling of new digital capabilities aligned to enterprise platforms and standards.

Orchestration & Cross‑Functional Leadership

• Orchestrate delivery across HR Technology, HR Shared Services, COEs, Digital teams, and vendors, aligning stakeholders around a shared experience vision and outcomes.

• Establish experience standards, success measures, and design guardrails that guide implementation and continuous improvement.

• Act as a strategic connector and escalation point, supporting alignment and effective decision‑making where experience, service delivery, and technology intersect.

• Continually review and adjust priorities as business needs change; manage multiple workstreams/project with an agile mindset.

Insight, Influence & Governance

• Use Voice of Customer, experience analytics, self‑service insights, and operational signals to shape priorities and roadmap decisions.

• Regularly engage with senior HR and enterprise leaders, providing briefings on experience strategy, progress, insights, and outcomes.

• Balance innovation with governance, ensuring experiences align to risk, compliance, and enterprise requirements.

• Stay connected to external best practices and emerging trends in digital employee experience, automation, and AI.

Requirements

• 10+ years’ experience in managing complex processes, together with practical application of process improvement and project/change management methodologies

• Demonstrated experience designing and evolving digital employee or manager experiences, ideally using enterprise platforms.

• Technology driven, with experience of process design in Workday, Service Now, or equivalent software and tools, preferably in an enterprise environment.

• Excellent storytelling skills; ability to assist others in understanding new ways of working and influencing them to try new ways of doing business without direct control in a matrixed and collaborative environment.

• Experience documenting processes, assessing useful key metrics, critical thinking, and very comfortable “living in the details” of the process.

• Collaborative, adept at partnering with diverse HR teams and stakeholders at all levels of the organization.

Preferred / Additional Requirements (Non‑essential but strongly advantageous)

• Experience applying automation, AI, or Copilot‑enabled solutions within HR or enterprise environments.

• Background in experience design, service design, digital transformation, or product‑led delivery.

• Experience designing and scaling Workday Journeys or similar guided experiences.

• Familiarity with knowledge‑led self‑service, intelligent routing, or agent‑based interaction models.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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